public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive
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public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2020/04/21 15:26] yuk.cheng [Problem Description] |
public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2020/11/18 12:48] edward.chan |
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| Line 10: | Line 10: | ||
| Reviewed: | Reviewed: | ||
| </b> | </b> | ||
| - | 12/04/2020 | + | 22/04/2020 |
| <br/> | <br/> | ||
| <br/> | <br/> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayOBM / AhsayACB:7.3.0.0 or above | + | AhsayOBM / AhsayACB: 8.1.0.0 or above |
| <br/> | <br/> | ||
| - | OS: All Plaforms | + | OS: All platforms |
| </html> | </html> | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | When adding either OneDrive or OneDrive for Business as a destination for a backup set the following error <b>"Failed to get OAuth2Tokens after retrieved from OneDrive"</b><br/> | + | When adding a OneDrive or OneDrive for Business as a backup destination for a backup set, the following error is received: |
| - | is displayed on AhsayOBM/AhsayACB UI | + | <br> |
| + | <br> | ||
| + | Failed to get OAuth2Tokens after retrieved from OneDrive | ||
| <br> | <br> | ||
| <br> | <br> | ||
| - | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8079_onedrive.png"> | + | <img style="width:50%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8079_onedrive.png"> |
| </html> | </html> | ||
| ===== Cause ===== | ===== Cause ===== | ||
| - | This error is caused by the firewall on the AhsayOBM/AhsayACB machine blocking access to Microsoft IP addresses. | + | This issue can occurs if the firewall application on the AhsayOBM / ACB client computer is blocking its access to the Microsoft IP addresses. |
| ===== Resolution ===== | ===== Resolution ===== | ||
| <html> | <html> | ||
| - | <font color=black>To resolve this issue, configure your firewall to allow out going connections to the following Microsoft IP addresses.<font> | + | To resolve this issue, configure your firewall application to allow out going connections to the following Microsoft IP addresses. |
| - | </html> | + | |
| - | <code> | ||
| - | Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*): | ||
| Example: | Example: | ||
| - | 40.126.9.5 | + | Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*): |
| - | 40.126.9.6 | + | <br> |
| - | 40.126.9.7 | + | <br> |
| - | 40.126.9.8 | + | 40.126.9.5<br> |
| - | 40.126.9.65 | + | 40.126.9.6<br> |
| - | 40.126.9.66 | + | 40.126.9.7<br> |
| - | 40.126.9.67 | + | 40.126.9.8<br> |
| - | 40.126.9.68 | + | 40.126.9.65<br> |
| - | + | 40.126.9.66<br> | |
| - | 20.190.137.0 | + | 40.126.9.67<br> |
| - | 20.190.137.1 | + | 40.126.9.68<br> |
| - | 20.190.137.2 | + | ... |
| - | 20.190.137.97 | + | <br> |
| - | 20.190.137.98 | + | <br> |
| - | 20.190.137.99 | + | 20.190.137.0<br> |
| - | + | 20.190.137.1<br> | |
| - | </code> | + | 20.190.137.2<br> |
| + | 20.190.137.97<br> | ||
| + | 20.190.137.98<br> | ||
| + | 20.190.137.99<br> | ||
| + | ... | ||
| + | </html> | ||
| ===== Keywords ===== | ===== Keywords ===== | ||
| - | OneDrive, OneDrive For Business, OAuth2Tokens, firewall, blocked IP addresses | + | OneDrive, Business, OAuth2Tokens, firewall, blocked IP addresses |
public/8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive.txt · Last modified: 2021/12/14 02:10 by anna.olalia