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public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2020/04/24 18:28]
yuk.cheng [ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive]
public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2020/11/18 12:48] (current)
edward.chan
Line 17: Line 17:
  </​b>​  </​b>​
  <​br/>​  <​br/>​
- ​AhsayOBM / AhsayACB:7.3.0.0 or above + ​AhsayOBM / AhsayACB: ​8.1.0.0 or above 
  <​br/>​  <​br/>​
- OS: All Plaforms+ OS: All platforms
 </​html>​ </​html>​
  
Line 25: Line 25:
 ===== Problem Description ===== ===== Problem Description =====
 <​html>​ <​html>​
-When adding ​either ​OneDrive or OneDrive for Business as a destination for a backup set the following error <b>"Failed to get OAuth2Tokens after retrieved from OneDrive"</​b><​br/>​  +When adding ​OneDrive or OneDrive for Business as a backup ​destination for a backup setthe following error is received: 
-is displayed on AhsayOBM/​AhsayACB UI+<br> 
 +<​br>​ 
 +Failed to get OAuth2Tokens after retrieved from OneDrive
 <br> <br>
 <​br> ​ <​br> ​
-<img style="​width:​55%" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8079_onedrive.png">​+<img style="​width:​50%" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8079_onedrive.png">​
 </​html>​ </​html>​
  
 ===== Cause ===== ===== Cause =====
-This error is caused by the firewall on the AhsayOBM/AhsayACB machine ​blocking access to Microsoft IP addresses.+This issue can occurs if the firewall ​application ​on the AhsayOBM / ACB client computer is blocking ​its access to the Microsoft IP addresses.
  
  
 ===== Resolution ===== ===== Resolution =====
 <​html>​ <​html>​
-<font color=black>​To resolve this issue, configure your firewall to allow out going connections to the following Microsoft IP addresses.<​font>​ +To resolve this issue, configure your firewall ​application ​to allow out going connections to the following Microsoft IP addresses.
-</​html>​+
  
-<​code>​ 
-Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):​ 
  
 Example: Example:
-40.126.9.5 +Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):​ 
-40.126.9.6 +<​br>​ 
-40.126.9.7 +<​br>​ 
-40.126.9.8 +40.126.9.5<br> 
-40.126.9.65 +40.126.9.6<br> 
-40.126.9.66 +40.126.9.7<br> 
-40.126.9.67 +40.126.9.8<br> 
-40.126.9.68 +40.126.9.65<br> 
- +40.126.9.66<br> 
-20.190.137.0 +40.126.9.67<br> 
-20.190.137.1 +40.126.9.68<br> 
-20.190.137.2 +... 
-20.190.137.97 +<​br>​ 
-20.190.137.98 +<br> 
-20.190.137.99 +20.190.137.0<br> 
- +20.190.137.1<br> 
-</code>+20.190.137.2<br> 
 +20.190.137.97<br> 
 +20.190.137.98<br> 
 +20.190.137.99<br> 
 +... 
 +</html>
  
 ===== Keywords ===== ===== Keywords =====
-OneDrive, ​OneDrive For Business, OAuth2Tokens,​ firewall, blocked IP addresses+OneDrive, Business, OAuth2Tokens,​ firewall, blocked IP addresses
public/8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive.txt · Last modified: 2020/11/18 12:48 by edward.chan