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public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user

This is an old revision of the document!


ISSUE: User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled (MS Exchange mail level (EWS) backup)

Article ID: 8078
Reviewed: 21/04/2020

Product Version:
AhsayOBM : 8.1.0.0 or above
OS: Windows

Problem Description

When performing a MS Exchange 2013/2016/2019 mail level (EWS) backup, where the "Mailbox Search" role has already assigned to the user account used to login to MS Exchange, the following error message is received in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... ...
* erro YYYY/MM/DD hh:mm:ss User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this user. Message from Office 365: The application is missing a linked account for RBAC
roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled., caused by [bK] The application is missing a linked account for RBAC
roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled.
* ... ... ...

Cause

This error can occur if the username used to login to the MS Exchange 2013/2016/2019 server does not contain the domain, for example just using administrator instead of the correct username format administrator@mail-server.com

Resolution

To resolve the issue.

  1. Login to AhsayOBM.

  2. Select the affected MS Exchange mail level backup set.

  3. Update the MS Exchange login name using the correct format, i.e. administrator@mail-server.com.

Keywords

mailbox search, list mailbox, ews, linked roles, RBAC

public/8078_issue/exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user.1587438965.txt.gz · Last modified: 2020/04/21 11:16 by yuk.cheng

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