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public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2020/04/21 11:04]
yuk.cheng created
public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2021/12/14 02:07] (current)
anna.olalia
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-===== ISSUE: User \"​Administrator\" ​does not have permissions to list mailbox. Please assign \"​Mailbox Search\"​ role to this user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments,​ or the calling users account is logon disabled ​(MS Exchange mail level (EWS) backup) =====+===== [V8] ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup) =====
  
 <​html>​ <​html>​
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   Reviewed:   Reviewed:
  </​b>​  </​b>​
- 21/04/2020+ 2020-04-21
  <​br/>​  <​br/>​
  <​br/>​  <​br/>​
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  </​b>​  </​b>​
  <​br/>​  <​br/>​
- ​AhsayOBM : 8.1.0.0 ​or above+ ​AhsayOBM : 8.1.0.0 ​to 8.x
  <​br/>​  <​br/>​
  OS: Windows ​  OS: Windows ​
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 ===== Problem Description ===== ===== Problem Description =====
 <​html>​ <​html>​
-When performing a MS Exchange 2013/​2016/​2019 ​mail level (EWS) backup, where the <​b>"​Mailbox Search"</​b>​ role has already assigned to the user account used to login to MS Exchange, the following error message is received in the backup report:+When performing a MS Exchange 2013 / 2016 / 2019 (EWS) mail level backup, the following error message is received in the backup report:
  <​br>​  <​br>​
  <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​  <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​
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    </​td>​    </​td>​
   </tr>   </tr>
-  <​tr>​ + 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ +
-    * +
-   </​td>​ +
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ +
-    ... +
-   </​td>​ +
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ +
-    ... +
-   </​td>​ +
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ +
-    ... +
-   </​td>​ +
-  </tr>+
   <tr>   <tr>
    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​
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    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​
     <font color="#​FF0000">​     <font color="#​FF0000">​
-     User \"​Administrator\"​ does not have permissions to list mailbox. Please assign \"​Mailbox Search\"​ role to this user. Message from Office 365: The application is missing a linked ​ account for RBAC  +     User \"​Administrator\"​ does not have permissions to list mailbox. Please assign \"​Mailbox Search\"​ role to this <​br>​ 
-     <​br>​ +     user. Message from Office 365: The application is missing a linked ​ account for RBAC roles, or the linked account ​<​br>​ 
-     roles, or the linked account has no RBAC role assignments,​ or the calling users account is logon disabled., caused by [bK] The application is missing a linked account for RBAC  +     has no RBAC role assignments,​ or the calling users account is logon disabled., caused by [bK] The application ​<​br>​ 
-     <​br>​ +     is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments,​ or the calling ​<​br>​ 
-     roles, or the linked account has no RBAC role assignments,​ or the calling users account is logon disabled.+     users account is logon disabled.
      <​br/>​      <​br/>​
     </​font>​     </​font>​
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   </tr>   </tr>
  </​table>​  </​table>​
 +
 +Note: The Mailbox Search role has already been assigned to the user account used to login to the Exchange server.
  
 </​html>​ </​html>​
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 ===== Cause ===== ===== Cause =====
 <​html>​ <​html>​
-This problem ​can occur if the username used to login to the MS Exchange 2013/​2016/​2019 server does not contain the domain, for example ​just using <b>administrator</​b> ​instead of the correct username format <​b>​administrator@mail-server.com</​b>​+This issue can occurs ​if the "username" ​used to login to the Exchange 2013 / 2016 / 2019 server does not contain the domain. &​nbsp;​For ​exampleusing administrator instead of the correct username format <​b>​administrator@mail-server.com</​b>​.
 </​html>​ </​html>​
  
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 ===== Resolution ===== ===== Resolution =====
 <​html>​ <​html>​
-<font color=black>​To resolve the issue.<​font>  ​+<font color=black>​To resolve the issue, refer to the following steps.<​font>  ​
 <ol> <ol>
 <li> <li>
 <font color=black>​Login to AhsayOBM.<​font>  ​ <font color=black>​Login to AhsayOBM.<​font>  ​
 </li> </li>
 +<br>
 +
 <li> <li>
 <font color=black>​Select the affected MS Exchange mail level backup set.<​font>  ​ <font color=black>​Select the affected MS Exchange mail level backup set.<​font>  ​
 </li> </li>
 +<br>
 +
 <li> <li>
-<font color=black>​Update the MS Exchange ​login name using the correct format, i.e. <b>administrator@mail-server.com<​/b>. <​font>  ​+<font color=black>​Update the MS Exchange ​username ​using the correct format ​(e.g. administrator@mail-server.com).  
 +<br> 
 +<​br>​ 
 +<img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8078_ews.png">​ 
 +<​font>  ​
 </li> </li>
 </ol> </ol>
public/8078_issue/exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user.1587438293.txt.gz · Last modified: 2020/04/21 11:04 by yuk.cheng

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