This is an old revision of the document!
Article ID:
8077
Reviewed:
20/04/2020
Product Version:
AhsayCBS / AhsayOBM /AhsayACB 8.1.0.0 or above
OS: All Platforms
When creating an Office 365 backupset on either AhsayCBS, AhsayOBM, or AhsayACB the following warning message is shown on the AhsayCBS, AhsayOBM, or AhsayACB UI:
Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"
Example: Warning shown in AhsayCBS web console during a Run On Server (Agentless) backup set creation
The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the Office 365 backup set is been created has not been added to the IP Allowed List under the Connection Filter in the Microsoft Office 365.
To resolve this issue add the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the backup set is created to the IP Allowed List.
response code = 403, connection filter, allow IP address, whitelist, Forbidden