public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403

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public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/04/21 10:10]
yuk.cheng
public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2021/12/14 02:04] (current)
anna.olalia
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-=====  ISSUE: ​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ​(Office 365 create backupset) ​ =====+===== [V8] ISSUE: ​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ​ =====
  
 <​html>​ <​html>​
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   Reviewed:   Reviewed:
  </​b>​  </​b>​
- 20/04/2020+ 2020-04-20
  <​br/>​  <​br/>​
  <​br/>​  <​br/>​
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  </​b>​  </​b>​
  <​br/>​  <​br/>​
- ​AhsayCBS / AhsayOBM /AhsayACB 8.1.0.0 ​or above+ ​AhsayCBS / AhsayOBM / AhsayACB8.1.0.0 ​to 8.x
  <​br/>​  <​br/>​
- OS: All Platforms+ OS: All platforms
 </​html>​ </​html>​
  
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 ===== Problem Description ===== ===== Problem Description =====
 <​html>​ <​html>​
-When creating an Office 365 backupset ​on either ​AhsayCBS, AhsayOBM, ​or AhsayACB ​the following warning message is shown on the AhsayCBS, AhsayOBM, or AhsayACB UI+When creating an Office 365 backup set on the AhsayCBS ​web console, AhsayOBM ​/ ACB user interface, the following warning message is displayed
-</html+<br
-<code>+<br> 
 +     ​
 Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"
-</​code>​ 
-<​html>​ 
-Example: <​i>​Warning shown in AhsayCBS web console during a Run On Server (Agentless) backupset creation</​i> ​ 
 <br> <br>
-<img style="​width:​75%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=:​public:​8077_ews403_error.png"/>​+<​br>​ 
 +    
 +Example: Warning on AhsayCBS web console when creating a Run On Server (Agentless) backup set<​br>​  
 +<​br>​ 
 +<img style="​width:​50%" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=:​public:​8077_ews403_error.png"/>​
  
 </​html>​ </​html>​
 ===== Cause ===== ===== Cause =====
 <​html>​ <​html>​
-The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine running ​the Office 365 backup has not been added to in the <b>IP Allowed List</​b> ​under the <b>Connection Filter</​b> ​in the Office 365.+This issue can occurs when the IP address of the AhsayCBS ​server, AhsayOBM ​/ ACB client computer where the Office 365 backup ​set was being created ​has not been added to the "IP Allowed List" ​under the "Connection Filter" ​in the Microsoft ​Office 365.
 </​html>​ </​html>​
  
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 ===== Resolution ===== ===== Resolution =====
 <​html>​ <​html>​
-To resolve this issue add the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine ​where the backup set is created to the IP Allowed List.+To resolve this issueadd the IP address of the AhsayCBS ​server, AhsayOBM ​/ ACB computer (where the backup set was being createdto the "IP Allowed List".
 <ol> <ol>
 <li> <li>
-   <​font color=black>​Login to office 365, click on Admin icon</​font>​+   <​font color=black>​Login to office 365, click on Admin icon to access to Microsoft 365 admin center. 
 +   <​br>​ 
 +   <​br>​ 
 +   <​img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-01.png">​</​font>​
 </li> </li>
-<img style="​width:​75%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-01.png">​ 
-<br> 
 <br> <br>
 +
 <li> <li>
-   <​font color=black>​Click on Exchange ​section</​font>​+   <​font color=black>​Click on Exchange ​to access the Exchange admin center 
 +   <​br>​ 
 +   <​br>​ 
 +   <​img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-02.png">​</​font>​
 </li> </li>
-<img style="​width:​75%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-02.png">​ 
-<br> 
 <br> <br>
 +
 <li> <li>
-   <​font color=black>​Click on connection filter</​font>​+   <​font color=black>​Click on connection filter 
 +   <​br>​ 
 +   <​br>​ 
 +   <​img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-03.png">​ 
 +</​font>​
 </li> </li>
-<img style="​width:​75%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​80767_O365-03.png">​ 
-<br> 
 <br> <br>
 +
 <li> <li>
-   <​font color=black>​Click on the pencil icon to edit the default connection filter policy</​font>​+   <​font color=black>​Click on the pencil icon to edit the default connection filter policy 
 +   <​br>​ 
 +   <​br>​ 
 +   <​img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-04.png">​ 
 +   </​font>​
 </li> </li>
- 
-<img style="​width:​75%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-04.png">​ 
-<br> 
 <br> <br>
 +
  
 <li> <li>
    <​font color=black>​Under the IP Allow list, click the + sign to add your IP address and click [Save]    <​font color=black>​Under the IP Allow list, click the + sign to add your IP address and click [Save]
 +   <​br>​
 +   <​br>​
 +   <​img style="​width:​55%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8077_O365-05.png">​
 </​font>​ </​font>​
 </li> </li>
 +</ol>
  
  
-<img style="width:​75%"​ src="​http://wiki.ahsay.com/lib/exe/​fetch.php?​media=public:​8077_O365-05.png">​ +Refer to the following Microsoft Document for more details: 
- +<br> 
-</ol> +<a href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?​view=o365-worldwide">https://​docs.microsoft.com/​en-us/​microsoft-365/​security/​office-365-security/​configure-the-connection-filter-policy?​view=o365-worldwide</​a>​
- +
- <​br/><br/+
- <a class="​postlink"​ href="​https://​docs.microsoft.com/​en-us/​microsoft-365/​security/​office-365-security/​configure-the-connection-filter-policy?​view=o365-worldwide">​ +
- ​Please refer to the Microsoft Documentation for details</a>+
 </​html>​ </​html>​
  
 ===== Keywords ===== ===== Keywords =====
-response ​code = 403, connection filter, allow IP address, whitelist, ​Forbidden+response403, connection filter, allow, ip, addr, address, whitelist, ​forbidden
  
public/8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403.1587435043.txt.gz · Last modified: 2020/04/21 10:10 by yuk.cheng

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