public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403
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public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/04/20 19:11] yuk.cheng [Problem Description] |
public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/11/18 01:07] edward.chan |
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| - | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" (Office 365 create backupset) ===== | + | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ===== |
| <html> | <html> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayCBS / AhsayOBM /AhsayACB 8.1.0.0 or above | + | AhsayCBS / AhsayOBM / AhsayACB: 8.1.0.0 or above |
| <br/> | <br/> | ||
| - | OS: All Platforms | + | OS: All platforms |
| </html> | </html> | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | When creating an Office 365 backupset on either AhsayCBS, AhsayOBM, or AhsayACB the following warning message is shown on the AhsayCBS, AhsayOBM, or AhsayACB UI: | + | When creating an Office 365 backup set on the AhsayCBS web console, AhsayOBM / ACB user interface, the following warning message is displayed: |
| - | </html> | + | <br> |
| - | <code> | + | <br> |
| + | | ||
| Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | ||
| - | </code> | ||
| - | <html> | ||
| - | Example: <i>Warning shown in AhsayCBS web console during a Run On Server (Agentless) backupset creation</i> | ||
| <br> | <br> | ||
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | + | <br> |
| + | |||
| + | Example: Warning on AhsayCBS web console when creating a Run On Server (Agentless) backup set<br> | ||
| + | <br> | ||
| + | <img style="width:50%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | ||
| </html> | </html> | ||
| ===== Cause ===== | ===== Cause ===== | ||
| <html> | <html> | ||
| - | The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine running the Office 365 backup has not been added to in the <b>IP Allowed List</b> under the <b>Connection Filter</b> in the Office 365. | + | This issue can occurs when the IP address of the AhsayCBS server, AhsayOBM / ACB client computer where the Office 365 backup set was being created has not been added to the "IP Allowed List" under the "Connection Filter" in the Microsoft Office 365. |
| </html> | </html> | ||
| Line 44: | Line 46: | ||
| ===== Resolution ===== | ===== Resolution ===== | ||
| <html> | <html> | ||
| - | To resolve this issue add the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the backup set is created to the IP Allowed List. | + | To resolve this issue, add the IP address of the AhsayCBS server, AhsayOBM / ACB computer (where the backup set was being created) to the "IP Allowed List". |
| - | <br/><br/> | + | <ol> |
| - | <a class="postlink" href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide"> | + | <li> |
| - | Please refer to the Microsoft Documentation for details</a> | + | <font color=black>Login to office 365, click on Admin icon to access to Microsoft 365 admin center. |
| + | <br> | ||
| + | <br> | ||
| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-01.png"></font> | ||
| + | </li> | ||
| + | <br> | ||
| + | |||
| + | <li> | ||
| + | <font color=black>Click on Exchange to access the Exchange admin center | ||
| + | <br> | ||
| + | <br> | ||
| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-02.png"></font> | ||
| + | </li> | ||
| + | <br> | ||
| + | |||
| + | <li> | ||
| + | <font color=black>Click on connection filter | ||
| + | <br> | ||
| + | <br> | ||
| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-03.png"> | ||
| + | </font> | ||
| + | </li> | ||
| + | <br> | ||
| + | |||
| + | <li> | ||
| + | <font color=black>Click on the pencil icon to edit the default connection filter policy | ||
| + | <br> | ||
| + | <br> | ||
| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-04.png"> | ||
| + | </font> | ||
| + | </li> | ||
| + | <br> | ||
| + | |||
| + | |||
| + | <li> | ||
| + | <font color=black>Under the IP Allow list, click the + sign to add your IP address and click [Save] | ||
| + | <br> | ||
| + | <br> | ||
| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-05.png"> | ||
| + | </font> | ||
| + | </li> | ||
| + | </ol> | ||
| + | |||
| + | |||
| + | Refer to the following Microsoft Document for more details: | ||
| + | <br> | ||
| + | <a href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide">https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide</a> | ||
| </html> | </html> | ||
| ===== Keywords ===== | ===== Keywords ===== | ||
| - | response code = 403, connection filter, allow IP address, whitelist, Forbidden | + | response, 403, connection filter, allow, ip, addr, address, whitelist, forbidden |
public/8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403.txt · Last modified: 2021/12/14 02:04 by anna.olalia