✎ [V8] ISSUE: Your changes conflict with those made concurrently by another user. If you want your changes to be applied ... 409 Conflict (Office 365 restore) [Ahsay Wiki]

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===== [V8] ISSUE: Your changes conflict with those made concurrently by another user. If you want your changes to be applied ... 409 Conflict (Office 365 restore) =====

<html>
 <b>
  Article ID:
 </b>
 8073
 <br/>
 <b>
  Reviewed:
 </b>
 2020-04-14
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS / AhsayOBM / AhsayACB: 8.1.0.0 to 8.x 
 <br/>
 OS: All platforms
</html>


===== Problem Description =====
<html>
When performing an Office 365 restore of items to OneDrive or SharePoint, the following error message is received in the restore report:
 <br>
 <table border="0" cellpadding="0" cellspacing="0" width="850">
  <tr>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    No.
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Type
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Timestamp
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Log
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
  
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     <font color=#FF0000>erro</font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     <font color=#FF0000>YYYY/MM/DD
     hh:mm:ss</font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
   <font color=#FF0000>Fail to restore "Office 365/Site Collections/sharepoint.hostname%2fpersonal%2fshortcut_path/directory/file",
   <br>Reason = "Save Conflict.  Your changes conflict with those made concurrently by another user. If you want your changes
   <br>to be applied, click Back in your Web browser, refresh the page, and resubmit your changes. 409 Conflict"</font>
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
 </table>
</html>

===== Cause =====
<html>
This error message is returned by Office 365, indicating that the affected OneDrive / SharePoint item are currently being edited online. 
</html>


===== Resolution =====
<html>
<ol>
<li><font color=black>Contact the 0ffice 365 user to stop editing the affected item(s) online.
<br>
<br>
or<font></li>
<br>
<li><font color=black>Perform the restore at a later time when the user are not editing the affected item(s) online.<font></li>
</ol>
</html>

===== Keywords =====
office 365, OneDrive, SharePoint, save conflict, 409 conflict
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