public:8071_issue:exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error
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public:8071_issue:exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error [2020/04/09 13:37] yuk.cheng |
public:8071_issue:exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error [2020/11/17 23:40] edward.chan |
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| - | ===== ISSUE: MS Exchange database backup "[VSSDatabaseExpt] ¢SS_E_UNEXPECTED_PROVIDER_ERROR" ===== | + | ===== ISSUE: [VSSDatabaseExpt] VSS_E_UNEXPECTED_PROVIDER_ERROR (MS Exchange database backup) ===== |
| <html> | <html> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayOBM: 7.3.0.0 or above | + | AhsayOBM: 8.1.0.0 or above |
| <br/> | <br/> | ||
| OS: Windows | OS: Windows | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | When performing either a scheduled or manual MS Exchange database backup job. The following backup error is received in the backup report: | + | When performing either a scheduled or manual MS Exchange database backup job. The following backup error are received in the backup report: |
| <br/> | <br/> | ||
| <table border="0" cellpadding="0" cellspacing="0" width="850"> | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
| Line 72: | Line 72: | ||
| </td> | </td> | ||
| <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | <font color=#FF0000> Cannot start shadow copy, reason =¢SS_E_UNEXPECTED_PROVIDER_ERROR | + | <font color=#FF0000> Cannot start shadow copy, reason =VSS_E_UNEXPECTED_PROVIDER_ERROR |
| </font> | </font> | ||
| </td> | </td> | ||
| Line 119: | Line 119: | ||
| <ol> | <ol> | ||
| <li><font color=black> | <li><font color=black> | ||
| - | The MS Exchange version is updated to the latest service pack / rollup</font> | + | The MS Exchange version is updated to the latest service pack / rollup.</font> |
| </li> | </li> | ||
| <li><font color=black> | <li><font color=black> | ||
| - | The MS Exchange Server has been rebooted | + | The MS Exchange Server has been rebooted. |
| </font> | </font> | ||
| <li><font color=black> | <li><font color=black> | ||
| - | The VSS writers has been re-registered using the <b>%OBM_INSTALL_PATH%\bin\RegisterVSS.bat</b></font> | + | The VSS writers have been re-registered using the %OBM_Install_home%\bin\RegisterVSS.bat</font> |
| </li> | </li> | ||
| </ol> | </ol> | ||
| - | Checking the status of the VSS writers using the <b>vssadmin list writers</b> command shows the <b>'Microsoft Exchange Writer'</b> is still in a <b>"Failed"</b> state. | + | Checking the status of the VSS writers using the vssadmin list writers command shows the "Microsoft Exchange Writer" is still in a "Failed" state. |
| <br> | <br> | ||
| <br> | <br> | ||
| - | </html> | ||
| Example: | Example: | ||
| - | <code> | + | <br> |
| - | C:\Users\Administrator>vssadmin list writers | + | <br> |
| - | vssadmin 1.1 -Volume Shadow Copy Service administrative command-line tool | + | <table border="0" cellpadding="0" cellspacing="0" width="850"> |
| - | (C) Copyright 2001-2013 Microsoft Corp. | + | <tr> |
| + | <td style="BACKGROUND-COLOR: black"> | ||
| + | <font size=2 color=white><p style="font-family:courier;"> | ||
| + | | ||
| + | C:\WINDOWS\system32>vssadmin list writers<br> | ||
| + | vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool<br> | ||
| + | (C) Copyright 2001-2013 Microsoft Corp.<br> | ||
| + | <br> | ||
| + | Writer name: 'System Writer'<br> | ||
| + |     Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}<br> | ||
| + |     Writer Instance Id: {a2f2507d-b348-493a-9685-da3f20959e9d}<br> | ||
| + |     State: [1] Stable<br> | ||
| + |     Last error: No error<br> | ||
| - | Writer name: 'System Writer' | + | ... |
| - | Writer Id: {e8132975-6f93-4464-a53e-1050253ae220} | + | <br> |
| - | Writer Instance Id: {a2f2507d-b348-493a-9685-da3f20959e9d} | + | <br> |
| - | State: [1] Stable | + | Writer name: 'Microsoft Exchange Writer'<br> |
| - | Last error: No error | + |     Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}<br> |
| + |     Writer Instance Id: {2e8409fa-1dd8-483c-ba95-5c9277be0509}<br> | ||
| + |     State: [7] Failed<br> | ||
| + |     Last error: No error<br> | ||
| + | <br> | ||
| + | Writer name: 'FRS Writer'<br> | ||
| + |     Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}<br> | ||
| + |     Writer Instance Id: {d35e3901-f9b9-4fa6-86af-36b8a4872933}<br> | ||
| + |     State: [1] Stable<br> | ||
| + |     Last error: No error<br> | ||
| - | Writer name: 'COM+ REGDB Writer' | + | ... |
| - | Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f} | + | |
| - | Writer Instance Id: {60b9b261-ab81-4c4d-be0f-5d432a4dea64} | + | |
| - | State: [1] Stable | + | |
| - | Last error: No error | + | |
| - | Writer name: 'ASR Writer' | + | </td> |
| - | Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4} | + | </tr> |
| - | Writer InstanceId: {1aab9829-3b91-46bc-a7f1-ae9e1123c2fe} | + | </table> |
| - | State: [1] Stable | + | </html> |
| - | Last error: No error | + | |
| - | + | ||
| - | Writer name: 'Microsoft Exchange Writer' | + | |
| - | Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7} | + | |
| - | Writer Instance Id: {2e8409fa-1dd8-483c-ba95-5c9277be0509} | + | |
| - | State: [7] Failed | + | |
| - | Last error: No error | + | |
| - | + | ||
| - | Writer name: 'FRS Writer' | + | |
| - | Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29} | + | |
| - | Writer Instance Id: {d35e3901-f9b9-4fa6-86af-36b8a4872933} | + | |
| - | State: [1] Stable | + | |
| - | Last error: No error | + | |
| - | + | ||
| - | Writer name: 'IIS Metabase Writer' | + | |
| - | Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366} | + | |
| - | Writer Instance Id: {3303e28e-afae-4c99-8f1a-2ce23e6455a7} | + | |
| - | State: [1] Stable | + | |
| - | Last error: No error | + | |
| - | + | ||
| - | Writer name: 'Shadow Copy Optimization Writer' | + | |
| - | Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} | + | |
| - | Writer Instance Id: {8e19e851-95ca-4c97-813d-4bc51898c7ac} | + | |
| - | State: [1] Stable | + | |
| - | Last error: No error | + | |
| - | </code> | + | |
| ===== Cause ===== | ===== Cause ===== | ||
| <html> | <html> | ||
| - | There is not enough space on the MS Exchange server to create a VSS snapshot of the database because the maximum size of the shadow storage area is too small. | + | This issue can occur if there is not enough space on the Exchange server to create a VSS snapshot of the database. In other words, the maximum size of the shadow storage area is too small. |
| </html> | </html> | ||
| Line 189: | Line 181: | ||
| ===== Resolution ===== | ===== Resolution ===== | ||
| <html> | <html> | ||
| - | <font color=black> To resolve this issue, consider resizing the shadow storage area on the MS Exchange server.<font> | + | <font color=black> To resolve this issue, consider to resize the maximum shadow storage area on the MS Exchange server.<font> |
| + | <br><br> | ||
| + | Refer to the following Microsoft Document for details on how to resize the shadow storage area: | ||
| <br><br> | <br><br> | ||
| - | <a class="postlink" href="https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/vssadmin-resize-shadowstorage"> | + | <a href="https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/vssadmin-resize-shadowstorage">https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/vssadmin-resize-shadowstorage</a> |
| - | Please refer to the Microsoft Documentation for details on how to resize the shadow storage area</a> | + | |
| </html> | </html> | ||
| ===== Keywords ===== | ===== Keywords ===== | ||
| UNEXPECTED, PROVIDER_ERROR, VSSDatabaseExpt, shadow storage, resize, VSS Writer, Microsoft Exchange Writer | UNEXPECTED, PROVIDER_ERROR, VSSDatabaseExpt, shadow storage, resize, VSS Writer, Microsoft Exchange Writer | ||
public/8071_issue/exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error.txt · Last modified: 2021/12/14 00:52 by anna.olalia