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public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2020/04/08 13:50] yuk.cheng |
public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2021/12/13 22:53] (current) anna.olalia |
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- | ===== ISSUE: All backup jobs have suddenly stopped running and cannot to login to AhsayOBM/AhsayACB clients ===== | + | ===== [V8] ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application ===== |
<html> | <html> | ||
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Reviewed: | Reviewed: | ||
</b> | </b> | ||
- | 08/04/2020 | + | 2020-04-08 |
<br/> | <br/> | ||
<br/> | <br/> | ||
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</b> | </b> | ||
<br/> | <br/> | ||
- | AhsayCBS: 8.1.0.0 or above | + | AhsayCBS: 8.1.0.0 to 8.x |
<br/> | <br/> | ||
OS: All Platform | OS: All Platform | ||
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===== Problem Description ===== | ===== Problem Description ===== | ||
<html> | <html> | ||
- | The AhsayCBS service is running normally and can login to the AhsayCBS web management console as normal. However, the following issues are encountered: | + | The AhsayCBS service is running normally and you can log in to the AhsayCBS web management console as normal. However, the following issues are encountered: |
<ol> | <ol> | ||
- | <li><font color=black>All scheduled and continuous backup jobs have suddenly stopped running causing large number of missed backups. </font></li> | + | <li><font color=black>All scheduled and continuous backup jobs have stopped running, causing a large number of missed backups: |
- | <br/> | + | <br> |
- | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_cbs_missedbackups.png"/> | + | <br> |
- | <br><br/> | + | <img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_cbs_missedbackups.png"/></font></li> |
- | <li><font color=black>Login to AhsayOBM/AhsayACB clients using https getting "Can't connect to Backup Server!" error.</font></li> | + | <br> |
- | <br><br/> | + | <br> |
- | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_OBM_cannotconnect_https.png"/> | + | |
- | <br><br/> | + | <li><font color=black>Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol: |
- | <li><font color=black>The debug.log file on the AhsayOBM/AhsayACB client machine shows the following errors.<font color=black></li> | + | <br> |
+ | <br> | ||
+ | <img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_OBM_cannotconnect_https.png"/></font></li> | ||
+ | <br> | ||
+ | <br> | ||
+ | |||
+ | <li><font color=black>The scheduler debug.log file on the AhsayOBM / ACB client computers show the following errors:<font color=black> | ||
+ | <br> | ||
+ | <br> | ||
+ | <table border="0" cellpadding="0" cellspacing="0" width="90%"> | ||
+ | <tr> | ||
+ | <td style="BACKGROUND-COLOR: white"> | ||
+ | <font size=2 color=black><p style="font-family:courier;"> | ||
+ | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...<br> | ||
+ | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.<br> | ||
+ | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup<br> | ||
+ | [2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020.<br> | ||
+ | [2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=... | ||
+ | </td> | ||
+ | </tr> | ||
+ | </table> | ||
+ | </li> | ||
</ol> | </ol> | ||
+ | |||
+ | |||
</html> | </html> | ||
- | <code> | + | |
- | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ... | + | |
- | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion. | + | |
- | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup | + | |
- | [2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. | + | |
- | [2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]='[ | + | |
- | </code> | + | |
===== Cause ===== | ===== Cause ===== | ||
<html> | <html> | ||
- | This issue is due to the expiry of the web SSL certificate on the AhsayCBS server. | + | This issue can occur if the web SSL certificate of the AhsayCBS web management console has expired. |
<br><br/> | <br><br/> | ||
- | Access the AhsayCBS web console on a web browser and check the expiry date of the SSL certificate. | + | Check by accessing the AhsayCBS web console on a web browser: |
<br><br/> | <br><br/> | ||
- | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_ssl_cert_exp01.png"/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_ssl_cert_exp01.png"/> |
</html> | </html> | ||
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To resolve this issue, either: | To resolve this issue, either: | ||
<ol> | <ol> | ||
- | <li><font color=black>Renew your expired SSL certicate. <a href="https://www.ahsay.com/download/download_document_v8_cbs-admin.jsp"> | + | <li><font color=black>Renew your expired SSL certificate. |
- | Please refer to the instructions in Chapter 5 "Renew a trusted SSL certificate" of the AhsayCBS v8 Administrator's Guide for details</a> <b>or</b></font> | + | <br> |
- | </li> | + | <br> |
- | <li><font color=black>Install a Ahsay dummy SSL Cert. Please refer to the following KB article:<a href="http://wiki.ahsay.com/doku.php?id=public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server"> | + | Please refer to the instructions in the Renew a trusted SSL certificate section of the <a href="http://download.ahsay.com/support/document/v8/guide_cbs_admin_v8.pdf">AhsayCBS v8 Administrator's Guide for detail instruction</a> |
- | How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server? | + | <br> |
- | </a></font> | + | <br> |
+ | or | ||
+ | |||
+ | <br> | ||
+ | <br> | ||
+ | |||
+ | Engage our <a href="https://www.ahsay.com/jsp/en/services/ahsay-services_overview.jsp">AhsayCBS SSL Certificate Installation service </a> if you encounter issues with SSL Cert renewal or installation. | ||
+ | </font></li> | ||
+ | <br> | ||
+ | <br> | ||
+ | |||
+ | |||
+ | <li><font color=black>Install the dummy Ahsay self-signed SSL certificate. Refer to the following KB article for instruction: | ||
+ | <br> | ||
+ | <br> | ||
+ | <a href="http://wiki.ahsay.com/doku.php?id=public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server">How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?</a></font> | ||
</li> | </li> | ||
</ol> | </ol> | ||
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===== Keywords ===== | ===== Keywords ===== | ||
- | SSL cert, expiry, missed backup, unable to login, dummy, https | + | SSL cert, expiry, missed backup, unable to login, dummy, https, |