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public:8069_issue:the_message_exceeds_the_maximium_supported_size_when_performing_a_ms_exchange_mail_level_restore
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ISSUE: Error "Message = The message exceeds the maximum supported size. Cannot save changes made to an item to store." When performing an MS Exchange mail level restore
Article ID:
8069
Reviewed:
03/04/2020
Product Version:
AhsayOBM: 8.1.0.0 or above
OS: Windows
Problem Description
When performing an MS Exchange 2013/2016/2019 mail level (EWS backup set) restore, the following error is encountered:
[erro][Restorer.run] Path=C:\Program Files\AhsayOBM\bin\Microsoft Exchange\Mailboxes\JoeB@ahsay.com\Inbox\bugfixes\AAMkADUxNjhkODg1LWFlNDQtNDljNS1iNTMzLTQ3N2Q5YjRlZGVhNwBGAAAAAAAtQ%2B7WX6hwQptsGViTE4fABwA%2BwxyUxB%2BwRJavUCIvAGz4AAA4PiD%2BAADlBtLq%2F4Throwable= [N] [ServiceException] Message = The message exceeds the maximum supported size., Cannot save changes made to an item to store., response code = ErrorMessageSizeExceeded
Cause
This issue can occur on a MS Exchange server if message size limits have not been setup correctly. The default message size settings are usually 30MB.
Resolution
To resolve this issue, update the message size limits on the affected MS Exchange server:
- Login to the MS Exchange Server.
- Open Exchange Management Shell.
- Run the following commands to increase the message size limits to 150MB.
Keywords
mail level, EWS, restore, message, size, limit, mailbox
public/8069_issue/the_message_exceeds_the_maximium_supported_size_when_performing_a_ms_exchange_mail_level_restore.1585896633.txt.gz · Last modified: 2020/04/03 14:50 by yuk.cheng