public:8061_issue:mapi_e_call_failed_unspecified_error
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| - | ===== ISSUE: ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore) ===== | ||
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| - | <b> | ||
| - | Article ID: | ||
| - | </b> | ||
| - | 8061 | ||
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| - | <b> | ||
| - | Reviewed: | ||
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| - | 29/06/2019 | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <b> | ||
| - | Product Version: | ||
| - | </b> | ||
| - | <br/> | ||
| - | AhsayOBM: 8.1 or above | ||
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| - | OS: Windows | ||
| - | </html> | ||
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| - | ===== Problem Description ===== | ||
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| - | When performing a MS Exchange Mail Level restore, the following error is shown in the restore log: | ||
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| - | <table 800"="" border="0" cellpadding="0" cellspacing="0" width="850"> | ||
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| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | No. | ||
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| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Type | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Timestamp | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Log | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | </tr> | ||
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| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | <font color=red> | ||
| - | erro | ||
| - | </font> | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | <font color=red> | ||
| - | YYYY/MM/DD | ||
| - | hh:mm:ss | ||
| - | </font> | ||
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| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | <font color=red> | ||
| - | [PostRestoreMailTask.run] Path=SERVER\Mailbox Store\Mailbox\Folder\mail_item<br>Throwable=NewMessage ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error | ||
| - | </font> | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | </tr> | ||
| - | </table> | ||
| - | </html> | ||
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| - | ===== Cause ===== | ||
| - | This issue can occur if the mail item(s) to be restored exceeded the message size limits (MaxReceiveSize) setting configured for the restore destination Exchange server. | ||
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| - | ===== Resolution ===== | ||
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| - | To resolve the issue, temporarily configure the maximum message size that can be received by recipients in the organization (MaxReceiveSize) to unlimited, before performing the restore. | ||
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| - | <ol> | ||
| - | <li><font color=black>Check on the current "MaxReceiveSize" setting of the restore destination Exchange server, enter the following command in Exchange PowerShell: | ||
| - | <br> | ||
| - | <br> | ||
| - | <table border="0" cellpadding="0" cellspacing="0" width="400"> | ||
| - | <tr> | ||
| - | <td style="BACKGROUND-COLOR: black"> | ||
| - | <font size=1 color=white>Get-TransportConfig | fl</font> | ||
| - | </td> | ||
| - | </tr> | ||
| - | </table> | ||
| - | For more details on the Get-TransportConfig cmdlet, refer to - <a href="https://docs.microsoft.com/en-us/powershell/module/exchange/mail-flow/get-transportconfig?view=exchange-ps">https://docs.microsoft.com/en-us/.../get-transportconfig</a> | ||
| - | </font></li><br> | ||
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| - | <li><font color=black>Temporarily modify the "MaxReceiveSize" setting to unlimited, enter the following command in Exchange PowerShell: | ||
| - | <br> | ||
| - | <br> | ||
| - | <table border="0" cellpadding="0" cellspacing="0" width="400"> | ||
| - | <tr> | ||
| - | <td style="BACKGROUND-COLOR: black"> | ||
| - | <font size=1 color=white>Set-TransportConfig -MaxReceiveSize unlimited</font> | ||
| - | </td> | ||
| - | </tr> | ||
| - | </table> | ||
| - | For more details on the Set-TransportConfig cmdlet, refer to - <a href="https://docs.microsoft.com/en-us/powershell/module/exchange/mail-flow/set-transportconfig?view=exchange-ps">https://docs.microsoft.com/en-us/.../set-transportconfig</a> | ||
| - | </font></li><br> | ||
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| - | <li><font color=black>Perform the MS Exchange Mail Level again afterward to see if the problem persist.</font></li></ol> | ||
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| - | <font color=red>Important:</font> Revert the "MaxReceiveSize" setting to its original value afterward, or modify the setting according to the requirement of the mailbox users.</font></li> | ||
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| - | </html> | ||
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| - | ===== Keywords ===== | ||
| - | exch, mail, brick, restore, restoring, exchange, ex-change, MAPI_E_CALL_FAILED | ||