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public:8058_issue:unable_to_do_backup_failed_to_download_v6_index
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[V8] ISSUE: Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 8.1 or above
Article ID:
8058
Reviewed:
2019-06-15
Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: All platforms
Problem Description
After upgrading the backup server from version 6 to 8.1 or above, the following error message is displayed when performing a backup of any type:
| No. | Type | Timestamp | Log |
| * | info | YYYY/MM/DD hh:mm:ss | ... |
| * | ... | ... | Downloading server file list... |
| * | erro | YYYY/MM/DD hh:mm:ss |
Unable to do backup, Error= [MigrateV6Index.downloadV6Index]
Failed to download v6 index |
| * | ... | ... | ... |
| * | erro | ... | null |
Cause
This issue can occurs if the index file of the corresponding backup set is corrupted before the upgrade. The corrupted index file cannot be retrieved for the sub-sequence backup jobs after the upgrade.
Resolution
To resolve the issue, perform a single backup set rebuild for the corresponding backup set, and then perform another backup job afterward.
Refer to the following article for instruction on how to perform a backup set rebuild:
FAQ: How to run a single backup set rebuild for legacy backup set created in version 6?
Keywords
index, corrupted, migrate, migration, upgrade, patch
public/8058_issue/unable_to_do_backup_failed_to_download_v6_index.txt · Last modified: 2021/12/13 09:34 by anna.olalia