✎ [V8] ISSUE: Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running [Ahsay Wiki]

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===== [V8] ISSUE: Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running   =====

<html>
 <b>
  Article ID:
 </b>
 8040
 <br/>
 <b>
  Reviewed:
 </b>
 2020-08-04
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM / AhsayACB: 8.1.0.0 to 8.x
 <br/>
 OS: Windows
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===== Problem Description =====
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Scheduled One Drive or OneDrive for Business Cloud File backup jobs are not running, no missed backup report is sent to the user.  Upon further checking on the AhsayCBS server, the following error message is received in the obs context log (e.g. obs_context_yyyy-mm-dd.log):
 <br>
 <br>
<i>
MMM DD, YYYY h:mm:ss org.apache.catalina.core.ApplicationContext log<br>
SEVERE: [Job][DailyJob] Failed to update refresh token of Cloud File Backup Source [User: username, BackupSet: backupset_name (backupset_id)].<br>
Failed to access destination "". Reason="null"<br>
com.ahsay.afc.cloud.d: Failed to access destination "". Reason="null"<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;at com.ahsay.cbs.jy.a(Unknown Source)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;at com.ahsay.cbs.jy.a(Unknown Source)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;at com.ahsay.obs.core.job.T.a(Unknown Source)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;at com.ahsay.obs.core.job.T.a(Unknown Source)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;...<br>
<br>

MMM DD, YYYY h:mm:ss org.apache.catalina.core.ApplicationContext log<br>
SEVERE: Unable to run backup<br>
com.ahsay.afc.cloud.i: [CloudException.ConnectFailedExpt] [d.A] Failed to login OneDrive for Business, (NullPointerException: null)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;...
</i>
</html>


===== Cause =====
<html>
This issue can occur if the access token of the OneDrive / OneDrive for Business Cloud File backup set (e.g. authorization token for AhsayOBM / ACB to access the cloud backup source) had expired.
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===== Resolution =====
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To resolve the issue, refresh the access token of the affected backup set:
<br>
<ol>
<li><font color=black>Login to the AhsayOBM / ACB user interface, select Backup Sets, then the corresponding backup set.<br>
<br></font></li>

<li><font color=black>Under General, Cloud File, click on the Refresh button:
<br>
<br>
<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8040_1.png"/><br>
<br></font></li>

<li><font color=black>Copy and paste the authorization code from the opened browser to the AhsayOBM / ACB user interface, then click OK:

<br>
<br>
<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8040_2.png"/><br>
<br></font></li>

<li><font color=black>This will refresh the access token of the backup set and allow backup to be performed properly.</font></li></ol>



<br>
To prevent the issue from reoccurring again in the future, patch the AhsayCBS server application to 8.1.0.50 (Instruction can be found by <a href="http://wiki.ahsay.com/doku.php?id=public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Clicking Here</a>), then apply a hotfix to the server application afterward. &nbsp; You can apply the hotfix by referring to the following steps:
<br>
<br>
Download the hotfix files at:
<br>
<br>
<a href="http://download.ahsay.com/dev/hot-fixes/81/81086/cbs-hotfix-task23210+23280.zip">http://download.ahsay.com/dev/hot-fixes/81/81086/cbs-hotfix-task23210+23280.zip</a>
<br>
<br>
Apply the hotfix by:
<br>
<br>
<ol>
<li><font color=black>Stop the AhsayCBS service.</font></li>
<li><font color=black>Make a copy of the "lib" folder in the AhsayCBS Installation Home (e.g. C:\Program Files\AhsayCBS\lib) for backup purpose.</font></li>
<li><font color=black>Extract the contents of the hotfix file to the AhsayCBS Installation Home, overwriting the existing "lib" folder.</font></li>
<li><font color=black>Restart the AhsayCBS service afterward.</font></li>
</ol>
<br>
<font color=red>Important:</font>
<br>
Note that the resolution provided above will only prevent the access token of OneDrive / OneDrive for Business from expiring. &nbsp; However, if the password of the OneDrive / OneDrive for the Business account had changed, or if the access token was revoked (e.g. account policy change), a manual refresh (refer to the above steps) must be performed in order for the backup to be performed again.


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===== Keywords =====
cloud, missed, missing, schedule, scheduled, running, miss
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