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public:8025_issue:cannot_login_to_cbs_console_with_its_hostname [2020/10/07 17:42]
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-=====  ISSUE: Access denied (cannot login to AhsayCBS console with its host name)   ===== 
- 
-<​html><​div class="​content">​ 
- <​b>​ 
-  Article ID: 
- </​b>​ 
- 8025 
- <​br/>​ 
- <​b>​ 
-  Reviewed: 
- </​b>​ 
- ​31/​01/​2019 
- <​br/>​ 
- <​br/>​ 
- <​b>​ 
-  Product Version: 
- </​b>​ 
- <​br/>​ 
- ​AhsayCBS:​ 8.1 or above 
- <​br/>​ 
- OS: All platforms 
- <​br/>​ 
- <​br/>​ 
-</​html>​ 
- 
- 
-===== Problem Description ===== 
-<​html>​ 
- ​Cannot login to the AhsayCBS console via the host name (e.g. https://​backup.server.com). ​ The following error message is displayed when logging in: 
- <​br/>​ 
- <​br/>​ 
- <​i>​Access denied</​i>​ 
- <​br/><​br/>​ 
-    <img style="​width:​60%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5115_0.png"/>​ 
- <​br/>​ 
-<br/> 
- ​However,​ logging in via the IP address works correctly. 
-</​html>​ 
- 
- 
-===== Cause ===== 
-<​html>​ 
- This issue can occur if one of the Sub Admin account shares the same Host Name setting with the main system'​s Host Name setting. 
- <​br/>​ 
- <​br/>​ 
- For example, if "​backup.server.com"​ is configured for the system (System Settings &gt; Basic &gt; General &gt; Host &gt; Host Name): 
-<​br/><​br/>​ 
-    <img style="​width:​50%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5115_1.png"/>​ 
- <​br/>​ 
-<br/> 
- And the same hostname "​backup.server.com"​ is also used for a Sub Admin account (System Settings &gt; Basic &gt; Administrative Access &gt; Sub Admin &gt; Profile &gt; Host Name): 
- <​br/><​br/>​ 
-    <img style="​width:​50%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5115_2.png"/>​ 
- <​br/>​ 
-</​html>​ 
- 
- 
- 
-===== Resolution ===== 
-<​html>​ 
- The Host Name setting of any Sub Admin account cannot be the same as the Admin (e.g. system) account. 
- <​br/>​ 
- <​br/>​ 
- To resolve the issue, modify the Host Name setting of the Sub Admin account: 
- 
- <​br/>​ 
- <​ol>​ 
-  <​li><​font color=black>​ 
-   On the AhsayCBS server, login to the AhsayCBS console via the IP address: 
-   <​br/><​br/>​ 
-      <img style="​width:​60%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5115_3.png"/>​ 
-   <​br/>​ 
-  </​font></​li>​ 
-  <br/> 
-  <​li><​font color=black>​ 
-   ​Select <​b>​System Settings</​b>​ &gt; <​b>​Basic</​b>:​ 
-   <​br/><​br/>​ 
-      <img style="​width:​15%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5115_4.png"/>​ 
-   <​br/>​ 
-  </​font></​li>​ 
-  <br/> 
-  <​li><​font color=black>​ 
-   Under <​b>​Administrative Access</​b>,​ select the corresponding Sub Admin account. 
-   <​br/>​ 
-   <​br/>​ 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   In the </​b>​Profile</​b>​ tab, modify the <​b>​Host Name</​b>​ setting. 
-  </​font></​li>​ 
- </​ol>​ 
-</​html>​ 
- 
- 
-===== Keywords ===== 
- ​access,​ denied, login, upgrade, hostname, host, dns 
  
public/8025_issue/cannot_login_to_cbs_console_with_its_hostname.1602063763.txt.gz · Last modified: 2020/10/07 17:42 by yuk.cheng

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