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public:8025_issue:cannot_login_to_cbs_console_with_its_hostname [2019/01/31 17:03] edward.chan created |
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- | ===== ISSUE: Access denied (cannot login to AhsayCBS console with its host name) ===== | ||
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- | <html><div class="content"> | ||
- | <b> | ||
- | Article ID: | ||
- | </b> | ||
- | 8025 | ||
- | <br/> | ||
- | <b> | ||
- | Reviewed: | ||
- | </b> | ||
- | 31/01/2019 | ||
- | <br/> | ||
- | <br/> | ||
- | <b> | ||
- | Product Version: | ||
- | </b> | ||
- | <br/> | ||
- | AhsayCBS: 8.1 or above | ||
- | <br/> | ||
- | OS: All platforms | ||
- | <br/> | ||
- | <br/> | ||
- | </html> | ||
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- | ===== Problem Description ===== | ||
- | <html> | ||
- | Cannot login to the AhsayCBS console via the host name (e.g. https://backup.server.com). The following error message is displayed when logging in: | ||
- | <br/> | ||
- | <br/> | ||
- | <i>Access denied</i> | ||
- | <br/><br/> | ||
- | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5115_0.png"/> | ||
- | <br/> | ||
- | <br/> | ||
- | However, logging in via the IP address works correctly. | ||
- | </html> | ||
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- | ===== Cause ===== | ||
- | <html> | ||
- | This issue can occur if one of the Sub Admin account shares the same Host Name setting with the main system's Host Name setting. | ||
- | <br/> | ||
- | <br/> | ||
- | For example, if "backup.server.com" is configured for the system (System Settings > Basic > General > Host > Host Name): | ||
- | <br/><br/> | ||
- | <img style="width:50%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5115_1.png"/> | ||
- | <br/> | ||
- | <br/> | ||
- | And the same hostname "backup.server.com" is also used for a Sub Admin account (System Settings > Basic > Administrative Access > Sub Admin > Profile > Host Name): | ||
- | <br/><br/> | ||
- | <img style="width:50%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5115_2.png"/> | ||
- | <br/> | ||
- | </html> | ||
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- | ===== Resolution ===== | ||
- | <html> | ||
- | The Host Name setting of any Sub Admin account cannot be the same as the Admin (e.g. system) account. | ||
- | <br/> | ||
- | <br/> | ||
- | To resolve the issue, modify the Host Name setting of the Sub Admin account: | ||
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- | <br/> | ||
- | <ol> | ||
- | <li><font color=black> | ||
- | On the AhsayCBS server, login to the AhsayCBS console via the IP address: | ||
- | <br/><br/> | ||
- | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5115_3.png"/> | ||
- | <br/> | ||
- | </font></li> | ||
- | <br/> | ||
- | <li><font color=black> | ||
- | Select <b>System Settings</b> > <b>Basic</b>: | ||
- | <br/><br/> | ||
- | <img style="width:15%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5115_4.png"/> | ||
- | <br/> | ||
- | </font></li> | ||
- | <br/> | ||
- | <li><font color=black> | ||
- | Under <b>Administrative Access</b>, select the corresponding Sub Admin account. | ||
- | <br/> | ||
- | <br/> | ||
- | </font></li> | ||
- | <li><font color=black> | ||
- | In the </b>Profile</b> tab, modify the <b>Host Name</b> setting. | ||
- | </font></li> | ||
- | </ol> | ||
- | </html> | ||
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- | ===== Keywords ===== | ||
- | access, denied, login, upgrade, hostname, host, dns | ||