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public:5366_issue:cannot_start_obm_acb_on_windows_10

[V7] ISSUE: Cannot start the AhsayOBM / ACB client on Windows 10 after the installation

This article only applies to Ahsay software version 7

Article ID: 5366
Reviewed: 2019-09-03

Product Version:
AhsayACB / AhsayOBM: 7.17.0.50 to 7.x
OS: Windows 10

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

Problem Description

After a successful installation of the AhsayOBM / ACB client application on a Windows 10 computer, the client user interface cannot be started (e.g. no response after double-clicking on the system tray icon or the desktop icon).

Upon further investigation, when attempting to start the AhsayOBM / ACB client via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed:

  ...
      Error adding ..\bin\asm-3.1.jar to system classloader
      Error adding ..\bin\bcmail-jdk15on-1.51.jar to system classloader
      Error adding ..\bin\bcpkix-jdk15on-1.51.jar to system classloader
      Error adding ..\bin\bcprov-jdk15on-151.jar to system classloader
      Error adding ..\bin\commons-codec-1.6.jar to system classloader
      Error adding ..\bin\commons-io-2.5.jar to system classloader
      Error adding ..\bin\commons-logging-1.1.3.jar to system classloader
      Error adding ..\bin\commons-net-3.3.jar to system classloader
      Error adding ..\bin\dom4j-1.6.1.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-1.7.5.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-3.0.3.1.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader
  ...

Cause

This is a known issue with the AhsayOBM / ACB version 7.17.0.50 or above on Windows 10.

Resolution

To resolve the issue, refer to the following steps:

  1. Browse to the AhsayOBM / ACB installation folder (e.g. C:\Program Files\AhsayOBM).

  2. Confirm under the %Install_Home%/jvm/bin folder, if there is a folder name server.

  3. Rename the folder name from server to client.

  4. Start the client application again afterward to confirm if the problem is resolved.

Keywords

install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop, freeze, response, win10

public/5366_issue/cannot_start_obm_acb_on_windows_10.txt · Last modified: 2021/12/16 08:16 by anna.olalia

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