✎ [V7] ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed [Ahsay Wiki]

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===== [V7]  ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed   =====
This article only applies to Ahsay software version 7 
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 <b>
  Article ID:
 </b>
 5364
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  Reviewed:
 </b>
 2019-07-30
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  Product Version:
 </b>
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 AhsayACB / AhsayOBM: 7.3 to 7.x
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 OS: Windows 10, version 1903
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<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
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===== Problem Description =====
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When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:
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<img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_01.png"/>
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The same issue can will also occur when performing a Exchange 2016 Mail Level backup, Office 365 backup or Cloud File backup. &nbsp;The backup process is stuck / stopped at the beginning of the backup job.
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===== Cause =====
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This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with anti-virus application installed.
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===== Resolution =====
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For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:

<ul>
<li><font color=black>Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender
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From the <b>Start Menu</b>, select <b>Settings</b> > <b>Updates & Security</b> > <b>Windows Security</b> > <b>Virus & threat protection</b> > <b>Windows Defender Antivirus options</b>, enable <b>Periodic scanning</b>

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<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_02.png"/>


</font></li>

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<li><font color=black>Option 2 - Enable the Allow antimalware service to remain running always group policy
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From the <b>Start Menu</b>, run <b>gpedit.msc</b> > <b>Computer Configuration</b> > <b>Administrative Templates</b> > <b>Windows Components</b> > <b>Windows Defender Antivirus</b>, enable the policy <b>Allow antimalware service to remain running always</b>

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<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_03.png"/>

</font></li>
</ul>

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For un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix:
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<li><font color=black>Download the hotfix file at: 

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<ul>
<li><font color=black>For Windows x86 - <a href="http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win32-hotfix-task24070.zip">http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win32-hotfix-task24070.zip</a>
</font></li>

<li><font color=black>For Windows x64 - <a href="http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win64-hotfix-task24070.zip">http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win64-hotfix-task24070.zip</a>	
</font></li>
</ul>
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<li><font color=black>Stop the AhsayOBM / ACB services.
</font></li>
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<li><font color=black>Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.</font></li>
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<li><font color=black>Restart AhsayOBM / ACB service afterward.</font></li>

</ol>

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===== Keywords =====
install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop
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