This article only applies to Ahsay software version 7

Article ID: 5364
Reviewed: 2019-07-30

Product Version:
AhsayACB / AhsayOBM: 7.3 to 7.x
OS: Windows 10, version 1903

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:



The same issue can will also occur when performing a Exchange 2016 Mail Level backup, Office 365 backup or Cloud File backup.  The backup process is stuck / stopped at the beginning of the backup job.

This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with anti-virus application installed.

For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:

• Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender
  
  From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning
  
  



• Option 2 - Enable the Allow antimalware service to remain running always group policy
  
  From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always
  
  

1. Download the hotfix file at:
   
   
   • For Windows x86 - http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win32-hotfix-task24070.zip
   • For Windows x64 - http://download.ahsay.com/dev/hot-fixes/717/717236/obc-win64-hotfix-task24070.zip
   
   
2. Stop the AhsayOBM / ACB services.


3. Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.


4. Restart AhsayOBM / ACB service afterward.