This article only applies to Ahsay software version 7

Article ID: 5358
Reviewed: 2019-03-20

Product Version:
AhsayOBM / AhsayACB: 7.3 to 7.x
OS: Windows

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When performing a backup of any type, the following error message is received in the backup report:

No.	Type	Timestamp	Log
*	...	...	...
*	info	YYYY/MM/DD hh:mm:ss	Using Temporary Directory drive_letter\path_with_special_characters\temp\backupset_id\Local@id
*	erro	YYYY/MM/DD hh:mm:ss	[g] [BackupSetIndex.init], caused by [g] [BackupSetIndex.getBfsBbd] Unable to open index file, caused by [RuntimeException] [BlockDBConfig.readConfig] unknown default path for creating new journal file config: 0
*	...	...	...

Note:
This issue will only affect backup set with temporary path containing one or more special characters (e.g. ~, !, @, #, $, %, ^, &, (, ), _, +, `, -, =, {, }, [, ], ;, ', ,)

The issue is caused by the temporary path of the corresponding backup set containing one or more special characters, which includes:

~, !, @, #, $, %, ^, &, (, ), _, +, `, -, =, {, }, [, ], ;, ', ,

To resolve the issue, rename the temporary folder containing special characters.

Alternatively, patch the affected AhsayOBM / ACB client application to 7.17.0.50 (Instruction can be found by Clicking Here), then apply a hotfix to resolve the issue. You can apply the hotfix by referring to the following steps:

Download the hotfix files at:

http://download.ahsay.com/dev/hot-fixes/717/71717/obc-win-hotfix-task23332.zip

Apply the hotfix by:

1. Close the client user interface if opened.
2. Stop the AhsayOBM / ACB services (e.g. Ahsay Online Backup Manager Services and Cluster Service).
3. Extract the hotfix to client application's Installation Home (e.g. C:\Program Files\AhsayOBM), overwriting the existing "bin" folder.
4. Restart AhsayOBM / ACB services afterward.

BackupSetIndex, init, BackupSetIndex.getBfsBbd, index, RuntimeException, BlockDBConfig, readConfig, unknown, journal config: 0