✎ [V7] ISSUE: No suitable Python found for arm-x41 (cannot install AhsayOBM on QNAP NAS) [Ahsay Wiki]

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=====[V7]  ISSUE: No suitable Python found for arm-x41 (cannot install AhsayOBM on QNAP NAS) =====

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 <b>
  Article ID:
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 5356
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  Reviewed:
 </b>
 2018-11-08
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  Product Version:
 </b>
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AhsayOBM: 7.17.0.30 - 7.17.0.50
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OS: QTS
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<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
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===== Description =====
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When installing the AhsayOBM client agent on a QNAP NAS, the following error is displayed in the <a href="https://docs.qnap.com/nas/4.1/SMB/en/index.html?system_logs.htm">QNAP system log</a>: 
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<i>[Error: 1] No suitable "Python" found for arm-x41, installation unsuccessful</i>
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<img style="width:95%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:QNAP_err.PNG"/>
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Note: This issue will only affected QNAP model on 32-bit CPU (e.g. TS-131P, TS-231P, TS-431P).
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===== Cause =====
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This is a known issue when installing AhsayOBM version 7.17.0.30 - 7.17.0.50 on QNAP model on 32-bit CPU (e.g. TS-131P, TS-231P, TS-431P).
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===== Resolution =====
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To resolve the issue:
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<u>For customized / branded AhsayCBS application</u>
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<ol>
<li><font color=black>Upgrade the AhsayCBS application to version 7.17.0.50 or above. The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5145_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Clicking Here</a>.
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Note: For AhsayCBS already on version 7.17.0.50, skip to the next step.</font></li>
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<li><font color=black>Build the client installation file again, by logging into the AhsayCBS web console.</font></li>
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<li><font color=black>Under <b>System Settings</b>, select <b>Basic</b>, <b>Administrative Access</b>, <b>%admin%</b>, <b>Rebrand Clients</b>.</font></li>
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<li><font color=black>Click on <b>Build Installers</b>, then <b>Build Branded Client</b> to start the build process.</font></li>
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<li><font color=black>Download the QPKG file again from the AhsayCBS console.</font></li>
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<li><font color=black>Perform the installation again with the new QPKG file.</font></li>
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<u>For standard non-customized / non-branded AhsayCBS application</u>
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<br>
<ol>
<li><font color=black>Download the QPKG file by <a href="http://download.ahsay.com/dev/hot-fixes/717/717056/obm.qpkg">Clicking Here</a>.</font></li>
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<li><font color=black>Perform the installation again with the new QPKG file.</font></li>
</ol>
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===== Keywords =====
qnap, suitable, Pyphon, arm, x41, obm, ahsayobm, installation, installing
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