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ISSUE: Error [BackupSetIndex.init] when performing a restore

Article ID: 5339
Reviewed: 08/05/2018

Product Version:
AhsayACB / AhsayOBM: or above
OS: All platforms

Problem Description

When performing a restore of any backup type, the following error is displayed on the AhsayOBM / ACB user interface:



This issue can occurs if the temporary folder configured for the backup set is not accessible to the backup client application.


To resolve the issue, modify the temporary folder setting to another folder that is accessible to the backup client:

  1. Login to the AhsayOBM / ACB user interface.
  2. Select Backup Sets, then the corresponding backup set.
  3. Click Show advanced settings, then Others.

  4. Modify the Temporary Directory setting to another folder that is accessible to the backup client.

  5. Perform the restore again afterward.


obm, acb, ahsayobm, ahsayacb, restore, restoring, BackupSetIndexinit, BackupSetIndex, init, BackupSetIndex.init

public/5339_backupsetindex_init_when_performing_restore.txt · Last modified: 2019/03/20 15:24 by edward.chan