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public:5334_error_dropboxmanager_newfolderiterator_cloud_file_backup

ISSUE: [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] DropboxManager.newFolderIterator (Cloud File backup)

Article ID: 5334
Reviewed: 24/04/2018

Product Version:
AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: All platforms

Problem Description

When performing a Cloud File backup for data on Dropbox, the following error message is received in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Start running post-commands
* ... ... ...
* ... ... Using Temporary Directory temp_path\backupset_id\...
* erro YYYY/MM/DD hh:mm:ss [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d]
DropboxManager.newFolderIterator: , caused by [ServerException]
* ... ... ...
or

* erro YYYY/MM/DD hh:mm:ss [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d]
DropboxManager.newFolderIterator: unexpected HTTP status code: 502:
{"error": "Internal Server Error"}n, caused by [BadResponseCodeException]
unexpected HTTP status code: 502: {"error": "Internal Server Error"}n
* ... ... ...

Cause

Exceptions returned from Dropbox was not handled properly, this is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.

Resolution

To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.15.4.10 or above.  The instructions can be found by

Upgrade Instruction for AhsayCBS
Upgrade Instruction for AhsayOBM / ACB

Keywords

cloud, file, dropbox, DropboxManager, newFolderIterator

public/5334_error_dropboxmanager_newfolderiterator_cloud_file_backup.txt · Last modified: 2018/04/24 15:51 by edward.chan