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public:5331_cannot_login_to_cbs_console_lic_failure

ISSUE: Cannot login to AhsayCBS web management console (License Failure)

Article ID: 5331
Reviewed: 19/04/2018

Product Version:
AhsayCBS: 7.3.0.0 or above
OS: All platforms

Problem Description

When logging into the AhsayCBS web console, the following error message is displayed:

License Failure. Please contact your service provider.

Cause

This issue can occurs if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.

Resolution

To resolve the issue, identify which config *.xml file(s) is corrupted.  Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf

  1. Check by opening each config *.xml files with a web browser or XML file editor, to see if there is any error returned.


  2. Also, check if any config *.xml file is empty (0 kb in size), which may suggests that the file is corrupted.

  3. For any corrupted *.xml file, recover a previous version of the file by renaming *.xml.1, *.xml.2, *.xml.3, or the subsequence xml file to *.xml.

    For example

    If the license.xml file is found to be corrupted.  Move the corrupted license.xml file out of the AhsayCBS installation conf folder, then rename license.xml.1 to license.xml afterward

  4. Restart the AhsayCBS service afterward.

Keywords

cbs, ahsaycbs, login, license, error, failure

public/5331_cannot_login_to_cbs_console_lic_failure.txt · Last modified: 2018/04/19 11:39 by edward.chan