✎ [V7] ISSUE: AhsayOBM crashes when performing a ShadowProtect System backup [Ahsay Wiki]

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===== [V7] ISSUE: AhsayOBM crashes when performing a ShadowProtect System backup   =====

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 <b>
  Article ID:
 </b>
 5325
 <br/>
 <b>
  Reviewed:
 </b>
 2018-04-04
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM: 7.9.0.0 - 7.15.2.2
 <br/>
 OS: Windows
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<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
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===== Problem Description =====
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AhsayOBM crash when perform a ShadowProtect System backup. &nbsp;The following errors are found in the Java crash log (hs_err_pidxxx.log) found in the AhsayOBM installation bin folder:
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 <br>
<font size=2>
<i>
# A fatal error has been detected by the Java Runtime Environment:<br>
#<br>
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000000ff150c5, pid=3448, tid=2384<br>
#<br>
# JRE version: Java(TM) SE Runtime Environment (7.0_76-b13) (build 1.7.0_76-b13)<br>
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.76-b04 mixed mode windows-amd64 compressed oops)<br>
# Problematic frame:<br>
# C [shwcpy2k364.dll+0x50c5]<br>
#<br>
# Core dump written. Default location: C:\Program Files\AhsayOBM\bin\hs_err_pidxxx.mdmp<br>
#<br>
# If you would like to submit a bug report, please visit:<br>
# http://bugreport.java.com/bugreport/crash.jsp<br>
# The crash happened outside the Java Virtual Machine in native code.<br>
# See problematic frame for where to report the bug.<br>
 </i>
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===== Cause =====
This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2.


===== Resolution =====
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To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above. The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here</a>.
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===== Keywords =====
shadowprotect, crash, java, disappear, failed, shadow, protect, image, baremetal, bare-metal

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