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public:5325_issue:ahsayobm_crashes_when_performing_shadowprotect_backup

ISSUE: AhsayOBM crashes when performing a ShadowProtect System backup

Article ID: 5325
Reviewed: 04/04/2018

Product Version:
AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: Windows

Problem Description

AhsayOBM crash when perform a ShadowProtect System backup.  The following errors are found in the Java crash log (hs_err_pidxxx.log) found in the AhsayOBM installation bin folder:

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000000ff150c5, pid=3448, tid=2384
#
# JRE version: Java(TM) SE Runtime Environment (7.0_76-b13) (build 1.7.0_76-b13)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.76-b04 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [shwcpy2k364.dll+0x50c5]
#
# Core dump written. Default location: C:\Program Files\AhsayOBM\bin\hs_err_pidxxx.mdmp
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.

Cause

This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above. The instructions can be found by Clicking Here.

Keywords

shadowprotect, crash, java, disappear, failed, shadow, protect, image, baremetal, bare-metal

public/5325_issue/ahsayobm_crashes_when_performing_shadowprotect_backup.txt · Last modified: 2018/04/04 16:11 by edward.chan