When performing a MS SQL database backup (ODBC backup mode), the following warning message is received in the backup report:
|*||info||...||Reading backup source from hard disk...|
Skip backing up "SQL_hostname\MSDB\db_name (SQL SERVER version)"
(Instance is offline)
This issue can occur for SQL server with case-sensitive collation.
This issue can also occur if the Windows user configured for the backup set does not have permission to access the corresponding database.
To resolve the issue, patch the AhsayOBM application to version 18.104.22.168 or above. The instructions can be found by
Also, confirm if the Windows user configured for the backup set have sufficient permission to access the corresponding database:
If the problem persist, modify the Log-on setting of the AhsayOBM scheduler service:
sql, odbc, offline, online, mssql, instance, off-line, off