✎ [V7] ISSUE: The specified backup storage location has the shadow copy storage on another volume (0x80780038) (MS Windows System backup) [Ahsay Wiki]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
===== [V7] ISSUE: The specified backup storage location has the shadow copy storage on another volume (0x80780038) (MS Windows System backup) =====

<html>
 <b>
  Article ID:
 </b>
 5312
 <br/>
 <b>
  Reviewed:
 </b>
 2018-03-02
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
 <br/>
 OS: Windows Vista, 7, 8, 8.1, 10
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html> 
===== Problem Description =====
<html>
When performing a MS Windows System backup, the following error message is displayed on the backup client interface, or in the backup report:
<br>
 <table border="0" cellpadding="0" cellspacing="0" width="850">
  <tr>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    No.
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Type
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Timestamp
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Log
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     info
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
   [MS Windows System Backup] "The operation ended before completion."
   </td>
  </tr>  
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     info
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
   [MS Windows System Backup] "The specified backup storage location has the shadow copy
   <br>
   storage on another volume. (0x80780038)"
   </td>
  </tr>    
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     <font color=red>erro</font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
     <font color=red>YYYY/MM/DD
     hh:mm:ss</font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
   <font color=red>[ ... ] "[Error]"</font>
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
 </table>
</html>

===== Cause =====
<html>
The error message suggests that Windows fails to write a system image file to the temporary location of the system backup.
</html>


===== Resolution =====
<html>
To resolve the issue, perform the following steps:
<br>
<ul>
<font size=2>

<li><font color=black>First, close all other applications that might be using the target volume (temporary location of the system backup) at the time of the backup.</font></li>
<br>

<li><font color=black>Next, use the System File Checker (SFC) tool to repair missing or corrupted system files. 
<br>
<br>Refer to the following Microsoft support article for instruction: <a href="https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system">https://support.microsoft.com/en-us/help/929833/...system</a></font></li>
<br>

<li><font color=black>Finally, configure System Protection for the temporary volume of the system backup.
<br>
<br>
<ol>
<font size=2>
<li><font color=black>In <b>File Explorer</b>, right-click on <b>This PC</b> and click on <b>Properties</b>.
<br>
<br>
<img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:system_protection.png"/>
</font></li><br>

<li><font color=black>Select <b>System protection</b>, under <b>Protection Settings</b>, select the target volume (temporary location of the system backup) and click on <b>Configure...</b>
<br>
<br>
<img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:system_protection_2.png"/>
</font></li><br>

<li><font color=black>Under <b>Restore Settings</b>, select <b>Turn on the system protection</b>.</font></li>
<br>

<li><font color=black>Under <b>Disk Space Usage</b>, set the <b>Max Usage slider</b> to a value lower than what it is already set at.
<br>
<br>
<img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:system_protection_3.png"/></font></li>
<br>

<li><font color=black>Next, click on <b>Delete</b> to remove all restore points for the drive. </font></li><br>
<li><font color=black>Click on <b>Apply</b> and then <b>OK</b> afterward.</font></li>
</font>
</ol>
</font></li>

</ul>
</html>



===== Keywords =====
vss, system, state, ad, image, 0x80780038, bare, metal, bare-metal, baremetal
User Tools

Site Tools

Page Tools
