This article only applies to Ahsay software version 7
Article ID: 5301
AhsayACB / AhsayOBM: 22.214.171.124 or above
When opening the AhsayOBM / ACB user interface, the following error message is displayed:
javax.crypto.BadPaddingException: pad block corrupted
This issue can occurs if the AhsayOBM / ACB user settings file (e.g. ~\.obm\config\settings.sys) saved on the client computer is corrupted.
To resolve the issue, remove, then re-create the user settings file on the affected client computer.
Important: Before proceeding to the next step, ensure that you have the encryption key for all backup sets of the affected user. Re-creating the user profile will require you to enter the encryption key for all existing backup sets.
For more details and best practice for managing encryption key, refer to the following KB article: FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB version 7
Refer to the following steps to resolve the issue:
pad, block, corrupted, cannot, can't, login, open, GUI, UI