This shows you the differences between two versions of the page.
Last revision Both sides next revision | |||
public:5290_the_process_cannot_access_file [2018/01/23 12:22] edward.chan created |
public:5290_the_process_cannot_access_file [2018/01/23 13:23] edward.chan |
||
---|---|---|---|
Line 1: | Line 1: | ||
+ | ===== ISSUE: The process cannot access the file because it is being used by another process (UsrClass.dat) ===== | ||
+ | <html> | ||
+ | <b> | ||
+ | Article ID: | ||
+ | </b> | ||
+ | 5290 | ||
+ | <br/> | ||
+ | <b> | ||
+ | Reviewed: | ||
+ | </b> | ||
+ | 23/01/2018 | ||
+ | <br/> | ||
+ | <br/> | ||
+ | <b> | ||
+ | Product Version: | ||
+ | </b> | ||
+ | <br/> | ||
+ | AhsayOBM / AhsayACB: 7.3.0.0 or above | ||
+ | <br/> | ||
+ | OS: Windows XP / 2003 | ||
+ | </html> | ||
+ | |||
+ | |||
+ | ===== Problem Description ===== | ||
+ | <html> | ||
+ | When performing a backup on the 'UsrClass.dat' file, the following error message is received in the backup report: | ||
+ | <br> | ||
+ | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
+ | <tr> | ||
+ | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | No. | ||
+ | </td> | ||
+ | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | Type | ||
+ | </td> | ||
+ | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | Timestamp | ||
+ | </td> | ||
+ | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | Log | ||
+ | </td> | ||
+ | </tr> | ||
+ | <tr> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | * | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | ... | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | ... | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | ... | ||
+ | </td> | ||
+ | </tr> | ||
+ | <tr> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | * | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | info | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | ... | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | ... | ||
+ | </td> | ||
+ | </tr> | ||
+ | <tr> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | * | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | <font color=#FF0000> | ||
+ | erro | ||
+ | </font> | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | <font color=#FF0000> | ||
+ | YYYY/MM/DD | ||
+ | hh:mm:ss | ||
+ | </font> | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | <font color="#FF0000"> | ||
+ | [New File] File="C:\Documents and Settings\username\Local Settings\Application Data\ | ||
+ | <br> | ||
+ | Microsoft\Windows\UsrClass.dat" Error="[IOException] The process cannot access | ||
+ | <br> | ||
+ | the file because it is being used by another process. " | ||
+ | <br/> | ||
+ | </font> | ||
+ | </td> | ||
+ | </tr> | ||
+ | <tr> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | * | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | ... | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
+ | ... | ||
+ | </td> | ||
+ | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
+ | ... | ||
+ | </td> | ||
+ | </tr> | ||
+ | </table> | ||
+ | </html> | ||
+ | |||
+ | ===== Cause ===== | ||
+ | <html> | ||
+ | The message suggests that the corresponding file is currently locked by Windows during the backup operation. Even with Volume Shadow Copy enabled, the <b>UsrClass.dat</b> file cannot be backed up if the corresponding operating system account is logged in while the backup job is still running. | ||
+ | </html> | ||
+ | |||
+ | |||
+ | ===== Resolution ===== | ||
+ | To resolve the issue, ensure that the corresponding operating system account is logged off when the backup job is in progress. | ||
+ | |||
+ | |||
+ | ===== Keywords ===== | ||
+ | access, usr, usr.dat, dat |