✎ [V7] ISSUE: Failed to save encrypted backup set encryption key to server. Failed to get OutputStream of file [Ahsay Wiki]

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===== [V7]  ISSUE: Failed to save encrypted backup set encryption key to server. Failed to get OutputStream of file   =====

<html>
 <b>
  Article ID:
 </b>
 5289
 <br/>
 <b>
  Reviewed:
 </b>
 2018-01-23 
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayACB / AhsayOBM: 7.15.0.8  to 7.x
 <br/>
 OS: All platforms
</html>


<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>


===== Problem Description =====
<html>
When performing a backup of any type, the following warning message is received in the backup report:
 <br/>
 <table border="0" cellpadding="0" cellspacing="0" width="850">
  <tr>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    No.
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Type
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Timestamp
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Log
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    info
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
Downloading server file list... Completed
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <font color=#0040FF>
    warn
    </font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <font color=#0040FF>
    YYYY/MM/DD
    <br>
    hh:mm:ss
    </font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
   <font color=#0040FF>
    Failed to save encrypted backup set encryption keys to server. Failed to get OutputStream 
    <br>
    of file: backup_id/settings/EncryptionKeys-YYYY-MM-DD.json.rgz, com.ahsay.afc.cloud.d: 
    <br>
    [ObsManager.newFolderIterator] Failed to list path: backup_id settings.
    </font>
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
 </table>
 </html>


===== Cause =====
<html>
The message suggests that the encryption key of the affected backup set cannot be saved to the backup server. A possible cause of this issue may be related to unstable connection between the AhsayOBM / ACB clients and the AhsayCBS server.
</html>


===== Resolution =====
<html>
To resolve the issue, increase the upload timeout value for all affected client(s).
<br>
<ol>
<li><font color=black>Open the <b>afc.opt</b> file under the AhsayOBM / ACB installation folder with a text editor.</font></li><br>
<li><font color=black>Add the following line to the end of the file:
<br>
<br>
com.ahsay.afc.cloud.cache.AbstractCachedCloudManager.readTimeout=180
<br>
<br>
   <table border="0" cellpadding="0" cellspacing="0" width="600">
    <tr>
     <td align="center" style="BORDER-TOP: gray 1pt solid; BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BORDER-BOTTOM: gray 1pt solid; BACKGROUND-COLOR: #969696">
      <b>
       <font color=black>
       afc.opt
       </font>
      </b>
     </td>
    </tr>
    <tr>
     <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea">
      ...
     </td>
    </tr>
    <tr>
     <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea">
      com.ahsay.ani.fsutil.FolderIterator.debug=
     </td>
    </tr>
    <tr>
     <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea">
      com.ahsay.ani.fsutil.FolderIterator.javaOnly=
     </td>
    </tr>
    <tr>
     <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BORDER-BOTTOM: gray 1pt solid; BACKGROUND-COLOR: #eaeaea">
      <font color=red>com.ahsay.afc.cloud.cache.AbstractCachedCloudManager.readTimeout=180</font>
     </td>
    </tr>
   </table>
Note: The value 180 seconds is for example purposes only, you can adjust the timeout value to another value if required</font></li>
<br>
<li><font color=black>Save and exit from the text editor.</font></li><br>
<li><font color=black>Restart the Ahsay Online Backup Manager Services / Ahsay A-Click Backup Services and client user interface.</font></li><br>
<li><font color=black>Perform the backup again to see if the problem persists.</font></li>
</ol>
Note: 
<br>
Further increase the timeout value (e.g. to 300 seconds) if the problem persist. Alternatively, contact 
<a href="https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_support_technical-support_overview">Ahsay Support</a> for further assistance.
</html>

===== Keywords =====
timeout, encryption, encrypt, ObsManager.newFolderIterator
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