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public:5288_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5

ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.0.5 installed

Article ID: 5288
Reviewed: 23/01/2018

Product Version:
AhsayOBM: 7.15.0.8 or above
OS: Windows

Problem Description

For AhsayOBM / ACB installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:

Cause

This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed.

Resolution

To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.0.5 or above. https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html

VMware Tools can be downloaded from the Product Download page.

Keywords

crash, restore, vmware, tools, vm, vmtools, vmtool, ntdll, 19664

public/5288_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5.txt · Last modified: 2018/03/27 15:17 by edward.chan