✎ [V7] ISSUE:"No backup set can start Run Direct" message shown when initiating a VMware ESXi/vCenter Run Direct restore on AhsayCBS user web console [Ahsay Wiki]

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===== [V7]  ISSUE:"No backup set can start Run Direct" message shown when initiating a VMware ESXi/vCenter Run Direct restore on AhsayCBS user web console   =====

<html><div class="content">
 <b>
  Article ID:
 </b>
 5267
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 <b>
  Reviewed:
 </b>
   2017-08-09
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 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: 7.9.0.0 to 7.x
 <br/>
 OS: ALL
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 <br/>
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>

===== Problem Description =====
<html>
 when initiating a VMware ESXi/vCenter Run Direct restore on AhsayCBS user web console the following message is shown on the web browser
 <b>
  "No backup set can start Run Direct"
 </b>
 .
 <br/>
    <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5267_0.png"/>
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 <br/>
 <b>
  Cause:
 </b>
 <br/>
 This is caused by a issue with the NFS service on the AhsayCBS server.
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 <br/>
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===== Resolution =====
<html>
 To resolve this issue restart the NFS service on the AhsayCBS server.
 <br/>
 <span>
 </b>
 <br/>
 <ul>
  <li><font color=black>
   <b>
    For AhsayCBS install on Windows Platform:
   </b>
   <br/>
   Go to [Control Panel ] &gt; [ Administrative Tools ] &gt; [ Services ] &gt; [ Ahsay Cloud Backup Suite NFS Service ]  and click on the [ Restart ] button
   <br/>
   <span>
   </b>
  </font></li>
  <li><font color=black>
   <b>
    For AhsayCBS install on Linux/Unix Platform:
   </b>
   <br/>
   Login to AhsayCBS as root using a ssh client, i.e. Putty
   <br/>
   <br/>
</html>
<code>
# cd /usr/local/cbs/nfs/bin
# sh shutdown.sh
Stopping NFS Service (Ahsay Systems Corporation)
# ps -ef|grep nfs
root       973     2  0 Aug01 ?        00:00:00 [nfsiod]
root      4854  4817  0 18:30 pts/0    00:00:00 grep --color=auto nfs
# sh startup.sh
Starting NFS Service (Ahsay Systems Corporation)
#
</code>
<html>
  </font></li>
 </ul>
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</html>
===== Keyword =====
 Run Direct, AhsayCBS, VMware ESXi/vCenter, restore, web console, NFS service, agentless

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