When performing a granular restore of selected files/folders from Hyper-V or VMware ESXi/vCenter guest VM. The following error message is shown in the AhsayOBM restore log when trying restore files from the mounted virtual disk
"Access is denied"
Cannot copy "Windows10.vmdk (Volume-1)\Photos\group_photo_01.jpg", Reason = "\\.\vstor2-mntapi20......\Photos\group_photo_01.jpg (Access is denied)
The selected files/folders on the mounted virtual disk are encrypted. For example, if the "Encrypt contents to secure data" option is select in Advanced Attributes.
To resolve this problem we recommend you either:
Hyper-V, guest VM, granular restore, encrypted VMware, Advanced Attributes