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ISSUE: "Cannot connect SSH, please check the SSH settings" error when creating a backup set on a VMware ESXi host

Article ID: 5234
Reviewed: 14/08/2017

Product Version:
AhsayOBM: - 7.9.2.x
OS: All platforms

Problem Description

When creating a backup set on a VMware ESXi host the following error is shown by AhsayOBM "Cannot connect SSH, please check the SSH settings" .


The SSH setting is disabled on the VMware ESXi host.

To perform a backup of guests virtual machines on a VMware host, AhsayOBM needs to login to the VMware host using ssh using the root account via port 22 (default).


To resolve this issue:

  1. Enable SSH on the VMware using the following instructions ... t.3.6.html
  2. After enabling SSH verify the setup is correct by using telnet from the AhsayOBM machine, i.e. telnet esxi_host 22
Reference: ... -versions/


VMware, ESXi, enable ssh, port 22

public/5234_issue/cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host.txt · Last modified: 2018/06/28 12:04 by mike.gong