✎ [V7] ISSUE: AhsayCBS web console [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Error Status 500" and no backup reports are generated [Ahsay Wiki]

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===== [V7] ISSUE: AhsayCBS web console [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Error Status 500" and no backup reports are generated   =====

<html><div class="content">
 <b>
  Article ID:
 </b>
 5224
 <br/>
 <b>
  Reviewed:
 </b>
 2016-12-12
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: 7.5.0.0  to 7.x
 <br/>
 OS: All platforms
 <br/>
 <br/>
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>

===== Problem Description =====
<html>
 No backup reports are generated by AhsayCBS and clicking on the [Monitoring] &gt; [Redirection Logs] &gt; [Activities Log] page shows
 <b>
  "Status Code : 500"
 </b>
 error.
 <br/>
    <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5224_0.png"/>
 <br/>
 <br/>
 <b>
  Cause:
 </b>
 <br/>
 The
 <b>
  %CBS_INSTALL%/conf/rdr-lic.json
 </b>
 file on AhsayCBS contains NULL characters or is corrupted. Which will cause AhsayCBS is thrown exception messages when the file is read, this will cause the internal jobs responsible for generating backup reports to not startup properly.
 <br/>
 <br/>
</html>
===== Resolution =====
<html>
 To resolve this issue:
 <br/>
 <br/>
 <ol style="list-style-type: decimal">
  <li><font color=black>
   Stop the AhsayCBS Service.
  </font></li>
  <li><font color=black>
   Go to
   <b>
    %CBS_INSTALL%/conf
   </b>
   folder.
  </font></li>
  <li><font color=black>
   Rename the
   <b>
    rdr-lic.json
   </b>
   file as
   <b>
    rdr-lic.json.bak
   </b>
   .
  </font></li>
  <li><font color=black>
   Start the AhsayCBS Service.
  </font></li>
 </ol>
 Once the AhsayCBS service has successfully restarted a new
 <b>
  rdr-lic.json
 </b>
 file will be automatically re-created.
 <br/>
 <br/>
</html>
===== Keywords =====
 Status Code, backup report, Servlet Name, rdr-lic.json, AhsayCBS, Redirection Logs

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