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public:5224_issue:ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated

ISSUE: AhsayCBS web console [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Error Status 500" and no backup reports are generated

Article ID: 5224
Reviewed: 12/12/2016

Product Version:
AhsayCBS: 7.5.0.0 or above
OS: All platforms

Problem Description

No backup reports are generated by AhsayCBS and clicking on the [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Status Code : 500" error.


Cause:
The %CBS_INSTALL%/conf/rdr-lic.json file on AhsayCBS contains NULL characters or is corrupted. Which will cause AhsayCBS is thrown exception messages when the file is read, this will cause the internal jobs responsible for generating backup reports to not startup properly.

Resolution

To resolve this issue:

  1. Stop the AhsayCBS Service.
  2. Go to %CBS_INSTALL%/conf folder.
  3. Rename the rdr-lic.json file as rdr-lic.json.bak .
  4. Start the AhsayCBS Service.
Once the AhsayCBS service has successfully restarted a new rdr-lic.json file will be automatically re-created.

Keywords

Status Code, backup report, Servlet Name, rdr-lic.json, AhsayCBS, Redirection Logs

public/5224_issue/ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated.txt · Last modified: 2018/06/28 10:48 by mike.gong