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public:5224_issue:ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated
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[V7] ISSUE: AhsayCBS web console [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Error Status 500" and no backup reports are generated
Article ID:
5224
Reviewed: 2016-12-12
Product Version:
AhsayCBS: 7.5.0.0 to 7.x
OS: All platforms
Reviewed: 2016-12-12
Product Version:
AhsayCBS: 7.5.0.0 to 7.x
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
No backup reports are generated by AhsayCBS and clicking on the [Monitoring] > [Redirection Logs] > [Activities Log] page shows
"Status Code : 500"
error.
Cause:
The
%CBS_INSTALL%/conf/rdr-lic.json
file on AhsayCBS contains NULL characters or is corrupted. Which will cause AhsayCBS is thrown exception messages when the file is read, this will cause the internal jobs responsible for generating backup reports to not startup properly.
Resolution
To resolve this issue:
- Stop the AhsayCBS Service.
- Go to %CBS_INSTALL%/conf folder.
- Rename the rdr-lic.json file as rdr-lic.json.bak .
- Start the AhsayCBS Service.
Keywords
Status Code, backup report, Servlet Name, rdr-lic.json, AhsayCBS, Redirection Logs
public/5224_issue/ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated.txt · Last modified: 2021/12/16 04:43 by anna.olalia