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public:5204_issue:mssql_server_database_backup_fails_with_cannot_start_shadow_copy_reason_null_error

ISSUE: MS SQL database backup fails with "Cannot start shadow copy, reason=null" error

Article ID: 5204
Reviewed: 12/10/2016

Product Version:
AhsayOBM: 7.5.0.0 - 7.7.2.0
OS: Windows

Problem Description

When performing a MS SQL database backup, the following error message is received in the backup report:

No. Type Timestamp Log
* info YYYY/MM/DD hh:mm:ss ...
* ... ...      [Start] Backing up database...
* erro YYYY/MM/DD hh:mm:ss Cannot start shadow copy, reason =null
* ... ... ...

Cause

This is a known issue with AhsayOBM version 7.7.0.0 - 7.7.2.0.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.9.0.0 or above. The instructions can be found by Clicking Here.

Keywords

MSSQL Server, shadow copy, null

public/5204_issue/mssql_server_database_backup_fails_with_cannot_start_shadow_copy_reason_null_error.txt · Last modified: 2018/06/27 18:27 by mike.gong