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public:5204_issue:mssql_server_database_backup_fails_with_cannot_start_shadow_copy_reason_null_error
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[V7] ISSUE: MS SQL database backup fails with "Cannot start shadow copy, reason=null" error
Article ID:
5204
Reviewed:
2016-10-12
Product Version:
AhsayOBM: 7.5.0.0 - 7.7.2.0
OS: Windows
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When performing a MS SQL database backup, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | info | YYYY/MM/DD hh:mm:ss | ... |
| * | ... | ... | [Start] Backing up database... |
| * | erro | YYYY/MM/DD hh:mm:ss | Cannot start shadow copy, reason =null |
| * | ... | ... | ... |
Cause
This is a known issue with AhsayOBM version 7.7.0.0 - 7.7.2.0.
Resolution
To resolve the issue, patch the AhsayOBM application to version 7.9.0.0 or above. The instructions can be found by Clicking Here.
Keywords
MSSQL Server, shadow copy, null
public/5204_issue/mssql_server_database_backup_fails_with_cannot_start_shadow_copy_reason_null_error.txt · Last modified: 2021/12/16 04:12 by anna.olalia