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public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms [2018/06/27 17:17]
mike.gong
public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms [2018/06/27 18:31] (current)
mike.gong
Line 1: Line 1:
 +=====  ISSUE: Cannot add a network drive as AhsayCBS User Home on Windows platforms ​  =====
  
 +<​html><​div class="​content">​
 + <​b>​
 +  Article ID:
 + </​b>​
 + 5185
 + <​br/>​
 + <​b>​
 +  Reviewed:
 + </​b>​
 + ​22/​08/​2016
 + <​br/>​
 + <​br/>​
 + <​b>​
 +  Product Version:
 + </​b>​
 + <​br/>​
 + ​AhsayCBS:​ 7.7.0.0 or above
 + <​br/>​
 + OS: Windows
 + <​br/>​
 + <​br/>​
 +</​html>​
 +===== Problem Description =====
 +<​html>​
 + When adding a network drive as user home via the AhsayCBS console, the following error message is displayed:
 + <​br/>​
 + <​br/>​
 + The file/folder '​\\'​ does not exist.
 + <​br/>​
 +    <img style="​width:​75%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5185_0.png"/>​
 + <​br/>​
 +</​html>​
 +===== Cause =====
 +<​html>​
 + This issue is related to the default log on setting of the AhsayCBS service on Windows, which is started using a Local System account. ​ This account does not have permission to access network shares.
 + <​br/>​
 + <​br/>​
 +</​html>​
 +===== Resolution =====
 +<​html>​
 + To resolve the issue, enable the '​Password protected network drive' option.
 + <​br/>​
 + <​br/>​
 + Enter the login credentials of an account with sufficient permission to access the password protect network drive:
 + <​br/>​
 +    <img style="​width:​75%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5185_1.png"/>​
 + <​br/>​
 + <​br/>​
 + <​span style="​color:​ #​FF0000">​
 +  <b>
 +   ​Important:​
 +  </b>
 +  <br/>
 +  Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.
 + </​b>​
 + <​br/>​
 + <​br/>​
 + <​br/>​
 +</​html>​
 +
 +
 +
 +===== Keywords =====
 + add, create, user, account, mapped, userhome, network, shared
public/5185_issue/cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms.txt · Last modified: 2018/06/27 18:31 by mike.gong