public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms
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public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms [2017/10/05 12:56] felix.chou |
public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms [2018/06/27 18:31] mike.gong |
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| + | ===== ISSUE: Cannot add a network drive as AhsayCBS User Home on Windows platforms ===== | ||
| + | <html><div class="content"> | ||
| + | <b> | ||
| + | Article ID: | ||
| + | </b> | ||
| + | 5185 | ||
| + | <br/> | ||
| + | <b> | ||
| + | Reviewed: | ||
| + | </b> | ||
| + | 22/08/2016 | ||
| + | <br/> | ||
| + | <br/> | ||
| + | <b> | ||
| + | Product Version: | ||
| + | </b> | ||
| + | <br/> | ||
| + | AhsayCBS: 7.7.0.0 or above | ||
| + | <br/> | ||
| + | OS: Windows | ||
| + | <br/> | ||
| + | <br/> | ||
| + | </html> | ||
| + | ===== Problem Description ===== | ||
| + | <html> | ||
| + | When adding a network drive as user home via the AhsayCBS console, the following error message is displayed: | ||
| + | <br/> | ||
| + | <br/> | ||
| + | The file/folder '\\' does not exist. | ||
| + | <br/> | ||
| + | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5185_0.png"/> | ||
| + | <br/> | ||
| + | </html> | ||
| + | ===== Cause ===== | ||
| + | <html> | ||
| + | This issue is related to the default log on setting of the AhsayCBS service on Windows, which is started using a Local System account. This account does not have permission to access network shares. | ||
| + | <br/> | ||
| + | <br/> | ||
| + | </html> | ||
| + | ===== Resolution ===== | ||
| + | <html> | ||
| + | To resolve the issue, enable the 'Password protected network drive' option. | ||
| + | <br/> | ||
| + | <br/> | ||
| + | Enter the login credentials of an account with sufficient permission to access the password protect network drive: | ||
| + | <br/> | ||
| + | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5185_1.png"/> | ||
| + | <br/> | ||
| + | <br/> | ||
| + | <span style="color: #FF0000"> | ||
| + | <b> | ||
| + | Important: | ||
| + | </b> | ||
| + | <br/> | ||
| + | Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter. | ||
| + | </b> | ||
| + | <br/> | ||
| + | <br/> | ||
| + | <br/> | ||
| + | </html> | ||
| + | |||
| + | |||
| + | |||
| + | ===== Keywords ===== | ||
| + | add, create, user, account, mapped, userhome, network, shared | ||
public/5185_issue/cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms.txt · Last modified: 2021/12/16 03:15 by anna.olalia