public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup
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public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup [2019/08/09 15:32] ronnie.chan |
public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup [2021/12/16 01:55] (current) anna.olalia |
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| - | ====== FAQ: Troubleshooting problem with missing scheduled backup ====== | + | ====== [V7] FAQ: Troubleshooting problem with missing scheduled backup ====== |
| **Article ID:** 5157 | **Article ID:** 5157 | ||
| - | **Reviewed:** 17/05/2016 | + | **Reviewed:** 2016-05-17 |
| - | **Product Version:** AhsayACB / AhsayOBM: 7.3.2.0 or above | + | **Product Version:** AhsayACB / AhsayOBM: 7.3.2.0 to 7.x |
| **OS:** Windows | **OS:** Windows | ||
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| + | <html> | ||
| + | <FONT COLOR=red SIZE=+1> | ||
| + | <B>ATTENTION</B> | ||
| + | 1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>] | ||
| + | </FONT> | ||
| + | </html> | ||
| + | |||
| This article offers a guideline on how to troubleshoot on case where scheduled backup job is not running. | This article offers a guideline on how to troubleshoot on case where scheduled backup job is not running. | ||
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| ==== 3. Ahsay Online Backup Manager Services ==== | ==== 3. Ahsay Online Backup Manager Services ==== | ||
| Ensure that the Ahsay Online Backup Manager Service are started or can be started properly: | Ensure that the Ahsay Online Backup Manager Service are started or can be started properly: | ||
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| {{public:5157_0.png}} | {{public:5157_0.png}} | ||
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| Under [Users, Groups & Policies] > [Backup User] > [username] > [Backup Set] > [Backup Schedule]: | Under [Users, Groups & Policies] > [Backup User] > [username] > [Backup Set] > [Backup Schedule]: | ||
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| {{public:5157_2.png}} | {{public:5157_2.png}} | ||
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| ==== 11. Backup client installation on guest virtual machine hosted by VMware Fusion ==== | ==== 11. Backup client installation on guest virtual machine hosted by VMware Fusion ==== | ||
| Check if 'Mirrored Folders' is enabled for Desktop: | Check if 'Mirrored Folders' is enabled for Desktop: | ||
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| <html> | <html> | ||
| <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1233"/> | <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1233"/> | ||
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| In some cases, scheduled backup may not run with this option enabled, please disable the option to resolve the issue. | In some cases, scheduled backup may not run with this option enabled, please disable the option to resolve the issue. | ||
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| <html> | <html> | ||
| <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1234"/> | <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1234"/> | ||
public/5157_faq/troubleshooting_problem_with_missing_scheduled_backup.1565335944.txt.gz · Last modified: 2019/08/09 15:32 by ronnie.chan