✎ [V7] ISSUE: Cannot create a backup account on network shared user home (mapped drive) on AhsayCBS (The system cannot find the path specified) [Ahsay Wiki]

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===== [V7] ISSUE: Cannot create a backup account on network shared user home (mapped drive) on AhsayCBS (The system cannot find the path specified)   =====

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 <b>
  Article ID:
 </b>
 5138
 <br/>
 <b>
  Reviewed:
 </b>
 2016-02-11
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 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: Pre-7.7.0.0
 <br/>
 OS: Windows
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 <br/>

<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>

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 <b>
  Problem Description:
 </b>
 <br/>
 When creating a backup account on a mapped drive via the AhsayCBS console, the following error message is displayed:
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 <br/>
 The system cannot find the path specified. , 'Drive_letter\path'
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    <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5138_0.png"/>
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<br/>
 <b>
  Cause:
 </b>
 <br/>
 This is a known issue with AhsayCBS version 7.3.2.0 - 7.5.0.6.
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 <br/>
 <b>
  Resolution:
 </b>
 <br/>
 To resolve the issue, re-create the network shared User Home with UNC path instead of a mapped drive.
 <span>
 </b>
 Refer to the following steps:
 <br/>
 <br/>
 <ol style="list-style-type: decimal">
  <li><font color=black>
   Configure the AhsayCBS service in services.msc:
   <br/>
   <br/>
   <ul>
    <li><font color=black>
     [Control Panel] &gt; [Administrative Tools] &gt; [Services] &gt; [Ahsay Cloud Backup Suite]
    </font></li>
   </ul>
   <br/>
  </font></li>
  <li><font color=black>
   Under the [Log On] tab, select [Log on as] then enter the login credentials of an operating system account with permission to access the network path (to be configured as user home):
   <br/>
      <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5138_1.png"/>
   <br/>
   <br/>
  </font></li>
  <li><font color=black>
   Restart the AhsayCBS service afterward.
   <br/>
   <br/>
   <br/>
  </font></li>
  <li><font color=black>
   Configure the network user home via the AhsayCBS console:
   <br/>
   <br/>
   <ul>
    <li><font color=black>
     Login to the AhsayCBS console.
     <br/>
     <br/>
    </font></li>
    <li><font color=black>
     Select [Backup / Restore] and [Basic]:
     <br/>
        <img style="width:20%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5138_2.png"/>
     <br/>
     <br/>
    </font></li>
    <li><font color=black>
     Click on the [Create] button, enter the UNC path to the network user home:
     <br/>
        <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5138_3.png"/>
     <br/>
     <br/>
     <span style="color: #FF0000">
      Important:
     </b>
     <br/>
     Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.
     <br/>
     <br/>
    </font></li>
    <li><font color=black>
     Click [Add], then [Save] afterward to create the user home.
    </font></li>
   </ul>
   <br/>
  </font></li>
  <li><font color=black>
   Create the backup account on the network user home again afterward.
  </font></li>
 </ol>
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 <b>
  Keywords:
 </b>
 <br/>
 add, create, user, account, mapped, userhome, network, shared
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