✎ [V7] ISSUE: Incorrect error message 'Another backup job is still running' is displayed (MS Exchange server backup) [Ahsay Wiki]

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===== [V7]  ISSUE: Incorrect error message 'Another backup job is still running' is displayed (MS Exchange server backup)   =====

<html><div class="content">
 <b>
  Article ID:
 </b>
 5078
 <br/>
 <b>
  Reviewed:
 </b>
 2015-12-23
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM: 7.3.2.0  to 7.x
 <br/>
 OS: Windows
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>


===== Problem Description =====
<html>
When performing a MS Exchange server backup, the following error message is displayed on the backup client interface, or in the backup report:
 <br/>
 <br/>
<i>Another backup job is still running. Backup skipped.</i>
 <br/>
    <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5078_0.png"/>
 <br/>
 Note:
 <br/>
 There is no backup job of the same backup set running.
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===== Cause =====
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An incorrect error message is displayed.
 <br/>
 <br/>
This issue can occur if the MS Exchange server add-on module is not enabled for the backup account, this is a known issue with AhsayOBM version 7.3.2.0 - 7.5.0.0.
</html>


===== Resolution =====
<html>
To prevent the incorrect error message from displaying, patch the AhsayOBM application to version 7.7.0.0 or above. The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here</a>.
<br>
<br>
To resolve the issue, enable the Microsoft Exchange Server add-on module for the corresponding backup account:
 <br/>
 <ol style="list-style-type: decimal">
  <li><font color=black>
   Login to the AhsayCBS console.
   <br/>
   <br/>
  </font></li>
  <li><font color=black>
   Under <b>Backup / Restore</b>, select <b>Users, Groups &amp; Policies</b>:
   <br/>
   <br/>
   <div class="inline-attachment">
    <dl>
     <dt class="attach-image">
      <img style="width:20%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5078_1.png"/>
     </dt>
    </dl>
   </div>
   <br/>
  </font></li>
  <li><font color=black>
   Select the corresponding backup account, under <b>User Profile</b>, <b>Backup Client Settings</b>, enable the <b>Microsoft Exchange Server</b> add-on module:
   <br/>
   <br/>
   <div class="inline-attachment">
    <dl>
     <dt class="attach-image">
      <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5078_2.png"/>
     </dt>
    </dl>
   </div>
   <br/>
  </font></li>
  <li><font color=black>
   Click on the <b>OK</b>, then <b>Save</b> button to confirm the changes.
  </font></li>
 </ol>
</html>


===== Keywords =====
another, job, exchange, exch, server, license, module, addon
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