✎ [V7] ISSUE: Incorrect error message 'Another backup job is still running' is displayed (MS Exchange mail level backup) [Ahsay Wiki]

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===== [V7] ISSUE: Incorrect error message 'Another backup job is still running' is displayed (MS Exchange mail level backup)   =====

<html>
 <b>
  Article ID:
 </b>
 5068
 <br/>
 <b>
  Reviewed:
 </b>
 2015-12-22
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM: 7.3.2.0  to 7.x
 <br/>
 OS: Windows
 </html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>




===== Problem Description =====
<html>
When performing a MS Exchange mail level backup, the following error message is displayed on the backup client interface, or in the backup report:
 <br/>
 <br/>
<i>Another backup job is still running. Backup skipped.</i>
<br>
<br>
    <img src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5068_0.png" style="width:60%; border:thin solid black"/>
<br>
<br>
 Note:
 <br/>
 There is no backup job of the same backup set running.
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===== Cause =====
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An incorrect error message is displayed.
 <br/>
 <br/>
This issue can occur if the Microsoft Exchange Mailbox add-on module is not enabled for the backup account, this is a known issue with AhsayOBM version 7.3.2.0 - 7.5.0.0.
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===== Resolution =====
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To prevent the incorrect error message from displaying, patch the AhsayOBM application to version 7.7.0.0 or above. The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here</a>.
<br>
<br>
To resolve the issue, enable the MS Exchange mail level backup add-on module for the corresponding backup account:
 <br/>
 <font size=2>
 <ol>
  <li><font color=black>
   Login to the AhsayCBS console.
   <br/>
   <br/></font>
  </li>
  <li><font color=black>
   Under <b>Backup / Restore</b>, select <b>Users, Groups &amp; Policies</b>:
   <br/>
   <br/>
      <img src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5068_1.png" style="width:20%; border:thin solid black"/>
   <br>
   <br></font>
  </li>
  <li><font color=black>
   Select the corresponding backup account, under <b>User Profile</b>, <b>Backup Client Settings</b>, enable the <b>Microsoft Exchange Mailbox</b> add-on module:
   <br/>
   <br>
      <img src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5068_2.png" style="width:60%; border:thin solid black"/>
   <br>
   <br></font>
  </li>
  <li><font color=black>
   Click on the <b>OK</b>, then <b>Save</b> button to confirm the changes.</font>
  </li>
 </ol>
 </font>
</html>


===== Keywords =====
another, job, exchange, exch, mail, level, mailbox, maillv, license, module, addon
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