public:5064_issue:cannot_download_ahsayobm_install_file_for_linux_unix_platforms_via_the_ahsaycbs_console_ahsaycbs_installation_on_ahsayubs
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public:5064_issue:cannot_download_ahsayobm_install_file_for_linux_unix_platforms_via_the_ahsaycbs_console_ahsaycbs_installation_on_ahsayubs [2019/07/09 15:08] edward.chan |
public:5064_issue:cannot_download_ahsayobm_install_file_for_linux_unix_platforms_via_the_ahsaycbs_console_ahsaycbs_installation_on_ahsayubs [2020/04/29 12:12] (current) ronnie.chan |
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| - | ===== ISSUE: Cannot download AhsayOBM install file for Linux / Unix platforms via the AhsayCBS console (AhsayCBS installation on AhsayUBS) ===== | ||
| - | |||
| <html> | <html> | ||
| - | <b> | + | <script type="text/javascript"> |
| - | Article ID: | + | window.location.replace("https://wiki.ahsay.com/doku.php?id=public:issue:v7:5064_cannot_download_ahsayobm_install_file_for_linux_unix_platforms_via_the_ahsaycbs_console_ahsaycbs_installation_on_ahsayubs"); |
| - | </b> | + | </script> |
| - | 5064 | + | |
| - | <br/> | + | |
| - | <b> | + | |
| - | Reviewed: | + | |
| - | </b> | + | |
| - | 18/12/2015 | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <b> | + | |
| - | Product Version: | + | |
| - | </b> | + | |
| - | <br/> | + | |
| - | AhsayCBS: 7.3.2.0 | + | |
| - | <br/> | + | |
| - | OS: AhsayUBS | + | |
| </html> | </html> | ||
| - | |||
| - | |||
| - | ===== Problem Description ===== | ||
| - | <html> | ||
| - | Cannot download an AhsayOBM install file for Linux / Unix platforms via the AhsayCBS console, a zero byte empty file is downloaded. | ||
| - | <br/> | ||
| - | <br/> | ||
| - | Note: This issue will only occur for AhsayCBS version 7.3.2.0 installation on AhsayUBS. | ||
| - | </html> | ||
| - | |||
| - | |||
| - | ===== Cause ===== | ||
| - | <html> | ||
| - | This is a known issue with AhsayCBS version 7.3.2.0 on installation AhsayUBS. | ||
| - | </html> | ||
| - | | ||
| - | | ||
| - | | ||
| - | ===== Resolution ===== | ||
| - | <html> | ||
| - | To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above. | ||
| - | <br> | ||
| - | <br> | ||
| - | Perform the upgrade by deploying the latest | ||
| - | <a class="postlink" href="http://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_latest-software_ahsayubs"> | ||
| - | AhsayUBS installation file | ||
| - | </a> | ||
| - | over your existing AhsayUBS installation. | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <font color=#FF0000> | ||
| - | Important Note: | ||
| - | </font> | ||
| - | <br/> | ||
| - | For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading. | ||
| - | <ol> | ||
| - | <li><font color=black> | ||
| - | Login to the AhsayCBS console, under <b>System Settings</b>, select <b>Basic</b>: | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <div class="inline-attachment"> | ||
| - | <dl> | ||
| - | <dt class="attach-image"> | ||
| - | <img style="width:15%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5064_0.png"/> | ||
| - | </dt> | ||
| - | </dl> | ||
| - | </div> | ||
| - | <br/> | ||
| - | </font></li> | ||
| - | <li><font color=black> | ||
| - | Select <b>Administrative Access</b>, then the corresponding system account (e.g. system): | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <div class="inline-attachment"> | ||
| - | <dl> | ||
| - | <dt class="attach-image"> | ||
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5064_1.png"/> | ||
| - | </dt> | ||
| - | </dl> | ||
| - | </div> | ||
| - | <br/> | ||
| - | </font></li> | ||
| - | <li><font color=black> | ||
| - | Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively: | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <div class="inline-attachment"> | ||
| - | <dl> | ||
| - | <dt class="attach-image"> | ||
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5064_2.png"/> | ||
| - | </dt> | ||
| - | </dl> | ||
| - | </div> | ||
| - | </font></li> | ||
| - | </ol> | ||
| - | </html> | ||
| - | |||
| - | |||
| - | ===== Keywords ===== | ||
| - | cannot, download, client, linux, image, unix, nix | ||
public/5064_issue/cannot_download_ahsayobm_install_file_for_linux_unix_platforms_via_the_ahsaycbs_console_ahsaycbs_installation_on_ahsayubs.txt · Last modified: 2020/04/29 12:12 by ronnie.chan