public:5062_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account
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public:5062_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account [2018/06/21 17:27] mike.gong |
public:5062_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account [2020/04/29 12:11] (current) ronnie.chan |
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| - | ===== ISSUE: Error java.lang.NullPointerException displayed when deleting a backup account ===== | ||
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| <html> | <html> | ||
| - | <b> | + | <script type="text/javascript"> |
| - | Article ID: | + | window.location.replace("https://wiki.ahsay.com/doku.php?id=public:issue:v7:5062_error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account"); |
| - | </b> | + | </script> |
| - | 5062 | + | |
| - | <br/> | + | |
| - | <b> | + | |
| - | Reviewed: | + | |
| - | </b> | + | |
| - | 16/12/2015 | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <b> | + | |
| - | Product Version: | + | |
| - | </b> | + | |
| - | <br/> | + | |
| - | AhsayCBS: 7.3.2.0 | + | |
| - | <br/> | + | |
| - | OS: All platforms | + | |
| - | </html> | + | |
| - | + | ||
| - | + | ||
| - | ===== Problem Description ===== | + | |
| - | <html> | + | |
| - | The following error message is displayed on the AhsayCBS console when deleting a backup account: | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <i>java.lang.NullPointerException</i> | + | |
| - | <br/> | + | |
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5062_0.png"/> | + | |
| - | </html> | + | |
| - | + | ||
| - | + | ||
| - | ===== Cause ===== | + | |
| - | <html> | + | |
| - | This issue can occur if the corresponding account folder does not exist under the User Home volume. | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | This is a known issue with AhsayCBS version 7.3.2.0. | + | |
| - | </html> | + | |
| - | + | ||
| - | ===== Resolution ===== | + | |
| - | <html> | + | |
| - | To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above. | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | Perform the upgrade by executing the latest | + | |
| - | <a class="postlink" href="http://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_latest-software_ahsaycbs"> | + | |
| - | AhsayCBS Installer / Tarball | + | |
| - | </a> | + | |
| - | over your existing installation. | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <font color=#FF0000> | + | |
| - | Important Note: | + | |
| - | </font> | + | |
| - | <br/> | + | |
| - | For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading. | + | |
| - | + | ||
| - | <ol style="list-style-type: decimal"> | + | |
| - | <li><font color=black> | + | |
| - | Login to the AhsayCBS console, under <b>System Settings</b>, select <b>Basic</b>: | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | + | ||
| - | <img style="width:20%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5062_1.png"/> | + | |
| - | + | ||
| - | <br/> | + | |
| - | </li> | + | |
| - | <li><font color=black> | + | |
| - | Select <b>Administrative Access</b>, then the corresponding system account (e.g. system): | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <div class="inline-attachment"> | + | |
| - | <dl> | + | |
| - | <dt class="attach-image"> | + | |
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5062_2.png"/> | + | |
| - | </dt> | + | |
| - | </dl> | + | |
| - | </div> | + | |
| - | <br/> | + | |
| - | </li> | + | |
| - | <li><font color=black> | + | |
| - | Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively: | + | |
| - | <br/> | + | |
| - | <br/> | + | |
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5062_3.png"/> | + | |
| - | </li> | + | |
| - | </ol> | + | |
| </html> | </html> | ||
| - | |||
| - | |||
| - | ===== Keywords ===== | ||
| - | RemoveUser, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException | ||
public/5062_issue/error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account.1529573241.txt.gz · Last modified: 2020/04/29 12:11 (external edit)