User Tools

Site Tools


ISSUE: Error java.lang.NullPointerException displayed when deleting a backup account

Article ID: 5062
Reviewed: 16/12/2015

Product Version:
OS: All platforms

Problem Description

The following error message is displayed on the AhsayCBS console when deleting a backup account:



This issue can occur if the corresponding account folder does not exist under the User Home volume.

This is a known issue with AhsayCBS version


To resolve the issue, upgrade the AhsayCBS application to version or above.

Perform the upgrade by executing the latest AhsayCBS Installer / Tarball over your existing installation.

Important Note:
For AhsayCBS server version that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.

  1. Login to the AhsayCBS console, under System Settings, select Basic:

  2. Select Administrative Access, then the corresponding system account (e.g. system):

  3. Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:


RemoveUser, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException

public/5062_issue/error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account.txt · Last modified: 2018/06/21 17:27 by mike.gong