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public:5062_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account

ISSUE: Error java.lang.NullPointerException displayed when deleting a backup account

Article ID: 5062
Reviewed: 16/12/2015

Product Version:
AhsayCBS: 7.3.2.0
OS: All platforms

Problem Description

The following error message is displayed on the AhsayCBS console when deleting a backup account:

java.lang.NullPointerException

Cause

This issue can occur if the corresponding account folder does not exist under the User Home volume.

This is a known issue with AhsayCBS version 7.3.2.0.

Resolution

To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.

Perform the upgrade by executing the latest AhsayCBS Installer / Tarball over your existing installation.

Important Note:
For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.

  1. Login to the AhsayCBS console, under System Settings, select Basic:


  2. Select Administrative Access, then the corresponding system account (e.g. system):


  3. Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:

Keywords

RemoveUser, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException

public/5062_issue/error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account.txt · Last modified: 2018/06/21 17:27 by mike.gong