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public:5060

ISSUE: Error [UpdateProgress]null (FileServiceError) displayed on AhsayCBS console when backup jobs are performed

Article ID: 5060
Reviewed: 16/12/2015

Product Version:
AhsayCBS: 7.3.2.0
OS: All platforms

Problem Description

The following error message is displayed on the AhsayCBS console at Backup / Restore > Activities Log, when a backup job of any type is performed:

Timestamp Login Name Owner Type Message
    ...   ...   ...   ...
 YYYY-MM-DD hh:mm:ss  username    FileServiceError  [UpdateProgress]null                                       
 YYYY-MM-DD hh:mm:ss  username    FileServiceError  [UpdateProgress]null
 YYYY-MM-DD hh:mm:ss  username    FileServiceError  [UpdateProgress]null
 YYYY-MM-DD hh:mm:ss  username    FileServiceError  [UpdateProgress]null
 ...  ...  ...  ...  ...
Note: The above null error messages will only be displayed on the AhsayCBS console, the backup / restore operation is not affected by the error messages (e.g. data backed up are still restorable).

Cause

This is a known issue with AhsayCBS version 7.3.2.0.

Resolution

To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above. Perform the upgrade by executing the latest AhsayCBS Installer / Tarball over your existing installation.

Important Note: For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.

  1. Login to the AhsayCBS console, under System Settings, select Basic:

    v7_retention.PNG

  2. Select Administrative Access, then the corresponding system account (e.g. system):

    v7_retention.PNG

  3. Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:

    v7_retention.PNG

Keywords

null, backup, restore, UpdateProgress, [UpdateProgress], [UpdateProgress]null, FileServiceError

public/5060.txt · Last modified: 2018/02/05 17:00 by edward.chan