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public:46

ISSUE: Error [UpdateProgress]null (FileServiceError) displayed on AhsayCBS console when backup jobs are performed

Article ID Reviewed Date AhsayCBS Operating System
5060 16/12/2015 7.3.2.0 All platforms

Problem Description:

The following error message is displayed on the AhsayCBS console at [Backup / Restore] > [Activities Log], when a backup job of any type is performed:

Timestamp Login Name Owner Type Message
YYYY-MM-DD hh:mm:ss username FileServiceError [UpdateProgress]null
YYYY-MM-DD hh:mm:ss username FileServiceError [UpdateProgress]null
YYYY-MM-DD hh:mm:ss username FileServiceError [UpdateProgress]null
YYYY-MM-DD hh:mm:ss username FileServiceError [UpdateProgress]null

Note:

The above null error messages will only be displayed on the AhsayCBS console, the backup / restore operation is not affected by the error messages (e.g. data backed up are still restorable).

Cause:

This is a known issue with AhsayCBS version 7.3.2.0.

Resolution:

To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.

Perform the upgrade by executing the latest over your existing installation.

Important Note:

For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.

1.Login to the AhsayCBS console, under [System Settings], select [Basic]:

2.Select [Administrative Access], then the corresponding system account (e.g. system):

3.Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:

Keywords:

null, backup, restore, UpdateProgress, [UpdateProgress], [UpdateProgress]null, FileServiceError

public/46.txt · Last modified: 2017/09/11 16:41 by felix.chou