Article ID: 8119
Reviewed: 2021-07-28

Product Version:
AhsayCBS: 8.3 to 8.x
OS: All platforms

The following error message is displayed in the AhsayCBS dashboard:



The same error will also be displayed when applying the license on the AhsayCBS web console at System Settings > License:

The error message will be displayed if any of the following conditions is true:

• The same license key had been applied on more than one server, for example
  
  
  • License applied on multiple AhsayCBS servers during the migration process or on another server for testing purposes.
  • License applied on AhsayCBS for replication (e.g. replication receiver).


• The MAC address, local / remote IP address, or HTTP / HTTPS port of the AhsayCBS have changed for more than 5 times, for example
  
  
  • Server with dynamic IP (e.g. DynDNS).
  • Server network load balancing.


• The license key was converted to a Pooled License via the License Management Portal.


• AhsayCBS installation on CentOS 7 or above

To resolve this issue, refer to the following instruction:

• The license was applied on more than one servers
  
  If the license was applied on a second server, shutdown the AhsayCBS service on the second server. Ensure that only one AhsayCBS is using a single license key at the same time.
  
  Contact Ahsay Support Representative to relax the license on your behalf. After that, press the Update button on the license page of the server that the license is intended for (e.g. on the AhsayCBS web console, System Settings > License).
  
  If the license was applied on another AhsayCBS server for replication (e.g. replication receiver), please contact Ahsay Sales Representative to purchase another license for your replication receiver (each AhsayCBS server requires its own separate license).



• The MAC address, local / remote IP address, or HTTP / HTTPS port of the AhsayCBS have changed for more than 5 times
  
  Contact Ahsay Support Representative to relax the license on your behalf. After that, update the new server information to Ahsay's license server ( https://lic.ahsay.com ) by pressing the Update button on the license page of the AhsayCBS web console (System Settings > License).
  
  Persistent 1012 license error can occur if your AhsayCBS server is operating in a network environment where network traffic is routed to the Internet via multiple external IP addresses. For example, network load balancing is implemented using, e.g. a dual WAN router, Round Robin routing, or network card with multiple external IPs.
  
  For these cases, we would suggest setting up a static route for the server's connection to lic.ahsay.com, so that the remote IP address on the server will remain the same every time a connection to lic.ahsay.com is established.
  
  For cases where Dynamic IP (e.g. DynDNS) is used, please use a fixed IP / domain name instead.



• The license key was converted to a Pooled License
  
  A Pooled License cannot be applied directly on an AhsayCBS server (the conversion from Poolable to Pooled is irreversible). To resolve the issue, create a Pool Key for your AhsayCBS server's usage. Refer to the following article for instruction:
  
  FAQ: How to create a Pool Key from a License Pool?



• AhsayOBS installation on CentOS 7 or above
  
  Utilities such as ifconfig have been marked as deprecated for CentOS 7, and the 'net-tools' package is no longer part of the @core group so will not be installed by default.
  
  To resolve the issue, enter the following command in terminal to install the net-tools package on the affected client computer:
  
  

  >sudo yum -y install net-tools

1012, 1011, internal, error, license, failure